Join our dynamic team and make a significant impact in loan servicing. Apply today to be part of a team that values innovation and excellence!

Job Summary:
As a Loan Servicing Analyst in the WLS Flow Products – Loan Servicing Team, you will spearhead escalated requests, research complex asks for high-impact clients, and lead training and project initiatives. You will work closely with team members, managers, and market partners to ensure efficient loan servicing operations.

Job Responsibilities:

Process line of credit and loan-related transactions on multiple loan systems.Focus on high-volume activities requiring interaction with multiple internal partners.Interact with team members, managers, market partners, audit, legal, and risk teams.Serve as the primary trainer for new and existing staff.Edit and update procedures with feedback from global managers.Recommend process improvements for efficiency and cost savings.Serve as a Subject Matter Expert on multiple loan servicing functions.Create and execute UAT testing scripts across applications.Handle medium to complex research and escalation requests.

Required Qualifications, Capabilities, and Skills:

Existing Grade 450 - Loan Servicing Specialist IV within any WLS Flow team.High productivity and quality performance metric; top 30% of the current team.Proficient in Microsoft Office applications.Excellent interpersonal and communication skills.Exceptional customer service skills.Ability to multi-task and prioritize workloads effectively.Strong organizational and time management skills.Ability to work in multiple team environments.Attention to detail and accuracy.Ability to maintain high performance in stressful situations.

Preferred Qualifications, Capabilities, and Skills:

Experience with loan systems (ACBS, Loan IQ) and support systems (MITS, ANG, PRPC, SHREK).Ability to adapt to internal tracking and monitoring systems.Innovative thinking for process improvements.