JOB SUMMARY:

The Learning Solutions Business Partner is a dynamic role accountable for working with identified business partners and project teams assessing, managing the design, development, and deployment of online and blended learning programs. This may include personally developing content, working with our internal Instructional Design team or with ID vendors.  This role is focused on key initiatives prioritized and aligned with Combined / Chubb corporate priorities. The Candidate will serve as a primary contact with multiple internal teams representing Learning and Development both independently and as a team. 

This role requires technical expertise related to learning design and development technologies (learning development tools, virtual training platforms, Microsoft Suite) to implement, track, communicate and market learning required for a successful implementation and attaining business objectives.  In addition, a high level of project, time, communication, and relationship management skills are essential, as well as the ability to work independently, prioritize, troubleshoot, and take ownership. 

Detail-oriented candidate should be curious and strategic when it comes to learning processes and innovative technologies and interacting with internal clients, vendors, and partners within a matrixed organization.  The desire and ability to quickly learn and navigate through complex business processes and systems to accomplish objectives is critical. 

RESPONSIBILITIES:

Work in partnership with identified key initiative business partners and project teams to assess, manage the design, development, and deployment of online and blended learning programs. This may include participating in UAT, pilots, etc. Capability to personally develop content, work with our internal Instructional Design team or with ID vendors to meet and exceed expected business objectives. Serve as content/program owner for a variety of learning programs initiatives.  Schedule and deliver training, or coordinate with leadership, SMEs and project team as required. Work closely with LMS Administrator to set up workshop sessions and/or curriculums to align with implementation and business needs. Update or retire outdated materials, proactively engage SMEs for feedback, analyze usage and adoption, ensure right content-right audience-right time.  As a result of feedback, recommend best practice learning approaches for implementation that will maximize expected outcomes. Analyze and communicate the metrics of learning effectiveness by using advanced Excel skills, or other, to provide feedback and recommendations to management for ongoing improvement. Leverage decision-making, critical thinking, and reasoning skills by proactively resolving problems while exhibiting professional, sound judgment, and leadership abilities. Keep a pulse on strategic objectives while maintaining knowledge of detailed critical paths of projects being developed through agile project development. Communicate ongoing timeline progress and status in relation to both due dates and dependencies for curriculum development and project success. Escalate risks to curriculum development and implementation ensuring a strong partnership with business partners and matrixed teams.

COMPETENCIES, SPECIFIC SKILLS 

Outstanding organizational skills, attention to detail, project management skills and proficiency in prioritizing/reprioritizing tasks based on changing needs. Ability to quickly establish strong working relationships with all levels of personnel across multiple departments. Superior writing, communication, and presentation skills; ability to state issues in a concise, solution-driven manner. Ability to work under deadlines balancing multiple priorities, complete tasks to agreed time and quality standards. Ability to organize workflow to manage multiple projects and accomplish tasks with follow-through to completion. Strong Reporting and Excel skills. Experience working with IT departments and working on technology projects. Strong analytical and problem-solving capability, with an orientation towards continuous process improvement. Ability to analyze information quickly, develop curriculum outlines and draft training content. Ability to deliver virtual programs through platforms such as WebEx. Proficiency in Microsoft Office products, including Excel, Word, Outlook, and PowerPoint. Report development and analysis experience (Excel, PBI, etc.). Ability to follow designated approval processes for content review, including SME and Legal review. Ability to facilitate programs in person (i.e., Train-the-trainer, end user, etc.) required. Some travel may be required, up to 25%.

 

PREFERRED EDUCATION AND SKILLS

BS/BA or Master’s degree (or equivalent experience/certifications) in Instructional Design, Instructional Technology, Training and Development or related field preferred. Instructional Design experience: conduct needs analysis, create PowerPoint presentations for live and virtual training, using eLearning software, and writing job aids/user manuals.

PREFERRED EXPERIENCE

Working in Group and Broker insurance or B2B, is highly preferred. Insurance Sales, Operations, Call Center, or Claims, is highly preferred. Demonstrated ability to design learning solutions for eLearning and live virtual instructor-led experiences. Adult learning strategies, including agile online learning and rapid design principles. Project, change, and vendor management.