As a Learning Innovation Associate in the JPMorgan Payments team, you will have the unique opportunity to deliver compelling Learning and Development programs and assets in the Merchant Services business. You will play a pivotal role in designing and developing these programs, ensuring they align with our strategic initiatives and resonate with stakeholders across various functions and levels. This role is ideal for a dynamic self-starter eager to make a significant impact in a fast-paced, collaborative environment.

 

Job Responsibilities:

Leverage instructional design principals to develop comprehensive learning and development engagements including e-learning modules, workshops, and seminars.Create compelling assets that tell a story and effectively communicate key insights, themes, and initiatives.Collaborate with senior leaders and key stakeholders to ensure deliverables align with the company's strategic goals.Enhance employee performance and engagement through innovative learning solutions.Manage content effectively to ensure it meets the needs of diverse stakeholders across industries and lines of business.Coordinate and communicate across various functions and levels to ensure successful program delivery.Partner with GTM and Commercialization teams to drive and track asset management and meet deadlines.

Required Qualifications, Capabilities, and Skills:

3+ Years experience in Payments2+ years of experience in Learning and Development, Training, or related fields.Proficiency in content management and asset creation.Excellent written and verbal communication skills with individuals at all levels.Strong knowledge of financial services industry, products, and services, with a payments background.Experience in designing and developing learning programs that align with strategic objectives.High levels of communication, collaboration, and coordination skills.Ability to independently curate and develop training materials and resources.Creative thinker with the ability to offer comprehensive and customized programs and solutions.

Preferred Qualifications, Capabilities, and Skills:

Experience working in a highly matrixed, complex organization.Ability to negotiate, influence, and collaborate to build successful relationships.Experience in the digital space to drive support of strategic initiatives across the business.Strong creative thinking and problem-solving skills.Proficiency and experience with eLearning tools such as Captivate and ProBuilder.Public speaking and/ or facilitation experience. Project management and execution experience.