Join our dynamic team as a Lead Services Specialist, where every day is an opportunity to make a difference in the lives of our customers! We are looking for someone who is passionate about driving customer success and growth, ensuring that our post-sales journey is nothing short of exceptional. In this role, you'll be a champion of customer advocacy, providing top-notch training, professional services, and technical support. You'll play a key role in renewals, outcome attainment, retention, and expansion, all with a focus on digital innovation.
As part of our team, you'll have the autonomy to shape your work, with the freedom to tweak procedures and practices to achieve outstanding results in quality, volume, and timeliness. We value creativity and initiative, and we're excited for you to bring your ideas to the table while working within our supportive framework.
Join us in a fun and inclusive environment where your expertise will shine, and your contributions will be celebrated. Let's build a brighter future together, one customer success story at a time!Job Description
Roles and Responsibilities
Plan and implement projects at various customer work sites in the US and abroad, including the activities of staff and subcontractors.The primary customer contact for the duration of each project.May commission, resolve specification issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate/coordinate with staff as appropriate.Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles.Uses technical experience and analytical thinking.Uses multiple internal and limited external sources outside of own teams to arrive at decisions.Acts as a resource for colleagues with less experience.May lead small projects with low risks and resource requirements.Explains information; developing skills to bring team members to consensus around topics within field.Conveys performance expectations and may handle sensitive issues.Required Qualifications
Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Service Delivery and Digital Project Management.Must be willing to travel <25%This is a hybrid position, requiring candidates to be based within commuting distance of GEV hubs.Legal authorization to work in the U.S. is required.Desired Characteristics
Strong oral and written communication skills.Demonstrated ability to analyze and resolve problems.Ability to document, plan, market, and execute programs.#LI-SG1
Additional Information
The salary range for this position is $104,00USD - $130,000USD. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. In addition, this position is eligible for a performance bonus.
Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.
Additional InformationGE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No