The Lead IT Operations Analyst will be responsible for assisting executive leadership and their staff, primarily working out of St. Paul, MN headquarters with flexibility to travel to local offices and off-site events. This position requires excellent customer service skills with an emphasis on executive leadership, and professional disposition.

The position requires excellent verbal/written communication skills, along with technical support and analytical skills. The candidate will regularly work with all levels of support to troubleshoot, gather data, and update necessary knowledge articles with the express goal of providing the best executive experience possible. Support audio video technologies and need experience coaching/ mentoring technical team members.

This position is based in St. Paul, MN.

What You Will Do:

Responsible for Client Support – software troubleshooting, hardware break fix, installations, in-person and/or remote assistancePerform a variety of tasks and work supporting audio, video, and other conferencing applicationsDevelopment of processes and KBs for common issue resolutionPerform root-cause analysis for issues identified, while coordinating with other support teams to propose corrective action for support processes and protocolsSupport executive meetings including audio visual, on-site & off-site venuesReadily available to take support calls from executives and their support staffPerform cursory site evaluations and risk analysis for executive board meetingsWorks with and supports Windows, Mac OS, mobile operating systems, and general computer-related issues.Works with mobile device management – e.g., Intune (Android & iOS)Works with Office 365, OneDrive, Active Directory, Ticketing Systems and Microsoft Teams

Minimum Qualifications:

Bachelor's Degree in a technical area and 8 years of work experience or High School Diploma/GED completed and 12 years of equivalent work experience 1 year of experience in a technical support roleExperience with Audio Video Technology, both hardware and softwareExperience working with and supporting Windows, Mac OS, mobile operating systems, and general computer-related issues.Experience working with mobile device management – e.g., Intune (Android & iOS)Experience working with Office 365, OneDrive, Active Directory, Ticketing Systems and Microsoft TeamsExperience working in a customer service environmentExcellent verbal and written communication skillsAbility to work flexible work hours including occasional nights and weekendsAbility to work off-site

Preferred Qualifications:

Experience working with C-suite executivesExperience leading a technical teamAbility to adapt in a quickly changing environment and capable of working independentlyWorks well under pressureAbility to perform well under pressureStrong team player with a collaborative mindset

Annual or Hourly Compensation Range

The base salary range for this position is $104,700.00 - $157,100.00. This position is eligible for annual bonus pay based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Benefits 

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits. 

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here. 

Potential Customer Requirements Notice

To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.

- Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.

 

Americans with Disabilities Act (ADA) 

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.  

Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.