Are you experienced in banking and have analytical skills? Then you found the right position for you! 

As a Know Your Customer Quality Assurance Associate within the KYC Quality Assurance Governance & Quality & Training Team, you will conduct performance evaluations on the Primary KYC QA Function. Your role will encompass the assurance of accuracy, completeness, and quality of KYC records. You will also participate in governance and training activities, providing constructive feedback and guidance to the global Primary KYC QA team across all business sectors. Your duties will extend to documenting all test outcomes, identifying gaps in processes and procedures, and assessing data integrity and compliance with processing and servicing standards, policies, and procedures.

Job responsibilities

Review the quality of Primary QA Testing results against Global KYC and Quality Assurance Standards, and record results in the case management systemIdentify key issues, risks, and trends, perform root cause analysis, and make recommendations for addressing identified deficiencies or improvements to business processesPresent results to key stakeholdersCollaborate with global partners to ensure consistency with the Global QA framework and governance approachConsider regulatory requirements and best practices to implement changes to processesHelp manage the governance of key KYC QA processes, working closely with senior leadership and control partnersContribute to the development and delivery of training for new hires and ongoing training for existing staff

Required qualifications, capabilities, and skills

Experience in banking or a related industry In-depth knowledge of KYC/AML regulations, compliance requirements, and industry best practicesAdvanced analytical, communication, and presentation skillsAbility to articulate findings/exceptions and escalate promptly to relevant partiesAbility to conduct root cause analysis and risk analysisFluent in English