Technical Support Engineers (TSE) partner with customers to ensure their success through deep technical knowledge of **Products** , **Platforms** and **Systems** . TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers recommending **Platform** and **System** improvements to R&D, providing customer insight to sales, and make sure Emerson Test & Measurement (T&M) is ready to support new **Products** and **Systems.** **In This Role, Your Responsibilities Will Be:** **Resolves technical issues for customers across all account tiers** + Resolves customers’ single incidents during installation, implementation, and/or maintenance of Emerson T&M products and platforms. + **Advances** complex technical issues internally to the appropriate support group while maintaining ownership of customer interaction. + Reports **design, reliability, or maintenance issues or bugs** to R&D that arise during single incident support interactions. + **Identifies new sales opportunities** in support interactions and shares insight through sales channels. **Builds customer proficiency for all account tiers through standard services** + Educates customers through **formal training** and through technical support engagements . + Guides customers through basic product startup, application troubleshooting, and/or maintenance of solutions . **Captures and documents knowledge to enable self-service resolution** + **Learns and adopts** Knowledge-Centered Service (KCS) methodology. + Enables customers to self-serve by creating and editing Knowledge based articles . **Who You Are:** You build the customer relationships. You seek out experts and innovators to learn about the impact emerging technologies might have on your business. You take positive action after setbacks. **For This Role, You Will Need:** + Bachelor’s of Engineering or Computer Science or Engineering Degree required; preferred Bachelor’s in Electrical Engineering, Computer Engineering, or Computer Science. + Proficiency in one or more programming languages is required. (LabVIEW experience is preferred) + Fluent in **English** **and** **Italian** is mandatory + The candidate must be eligible to Italian security clearance. + Availability to travel up to 10% of time in Italy and EMEA. **Preferred Qualifications That Set You Apart:** + **Communication** – Excellent verbal and written communication skills. You are comfortable communicating technical concepts to a range of backgrounds, one-on-one or in front of a group. + **Problem Solver** – Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture. + **Technical** – Familiar with electronic circuit design concepts and basic electronic instrumentation. + **Dynamic** – Thrives in an environment where the work changes from day to day. You are fascinated by the multitudes of ways that engineers and scientists solve tomorrow’s grand challenges. + **Collaborative –** Team oriented with the ability to effectively collaborate with peers. + **Customer Support** – Experience in customer-facing roles. **Our Culture & Commitment to You:** At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. **WHY EMERSON** **Our Commitment to Our People** At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together. **Accessibility Assistance or Accommodation** If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com . **ABOUT EMERSON** Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go! **No calls or agencies please.** **Requisition ID** : 25019544 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.