Technical Support Engineers (TSE) partner with customers to ensure their success through deep technical knowledge of Products, Platforms and Systems. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers recommending Platform and System improvements to R&D, providing customer insight to sales, and make sure Emerson Test & Measurement (T&M) is ready to support new Products and Systems.

    In This Role, Your Responsibilities Will Be:

Resolves technical issues for customers across all account tiers

Resolves customers’ single incidents during installation, implementation, and/or maintenance of Emerson T&M products and platforms. Advances complex technical issues internally to the appropriate support group while maintaining ownership of customer interaction. Reports design, reliability, or maintenance issues or bugs to R&D that arise during single incident support interactions. Identifies new sales opportunities in support interactions and shares insight through sales channels.

 

Builds customer proficiency for all account tiers through standard services 

Educates customers through formal training and through technical support engagements . Guides customers through basic product startup, application troubleshooting, and/or maintenance of solutions .

 

Captures and documents knowledge to enable self-service resolution 

Learns and adopts Knowledge-Centered Service (KCS) methodology. Enables customers to self-serve by creating and editing Knowledge based articles .
  Who You Are:

You build the customer relationships. You seek out experts and innovators to learn about the impact emerging technologies might have on your business. You take positive action after setbacks. 

  For This Role, You Will Need: Bachelor’s of Engineering or Computer Science or Engineering Degree required; preferred Bachelor’s in Electrical Engineering, Computer Engineering, or Computer Science. Proficiency in one or more programming languages is required. (LabVIEW experience is preferred) Fluent in English and Italian is mandatory The candidate must be eligible to Italian security clearance. Availability to travel up to 10% of time in Italy and EMEA.
  Preferred Qualifications That Set You Apart: Communication – Excellent verbal and written communication skills. You are comfortable communicating technical concepts to a range of backgrounds, one-on-one or in front of a group. Problem Solver – Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture.  Technical – Familiar with electronic circuit design concepts and basic electronic instrumentation. Dynamic – Thrives in an environment where the work changes from day to day. You are fascinated by the multitudes of ways that engineers and scientists solve tomorrow’s grand challenges. Collaborative – Team oriented with the ability to effectively collaborate with peers. Customer Support – Experience in customer-facing roles.

  Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.