At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised. **What You Can Expect** The IT Technician performs a combination of the following technical IT support activities with minimal supervision: Works with a team and effectively across team boundaries and organizational levels to provide customer-first technical support for key IT assets, including end-user assets, networks, security systems, communication systems, etc. May provide support in-person or virtually. Occasionally provide after hour and weekend support. Understands, executes and helps define IT process and standards, including change/incident management, software installation, configuring, etc. Proactively enforces worldwide and local security policies to ensure ZBS information assets are protected. May be required to lift/move technical equipment. Applies principles, concepts and practices of the ZBS Competency Model at the Technician level. This position is based at our **GBS office in Bogotá, located in Usaquén** . **How You'll Create Impact** Onboarding and User Support: Preparation and assignment of computer equipment to new users Onboarding process for new hires Completion of the work tools delivery policy form (Jotform) Updating the “New Hires Password” file with assigned equipment data Delivery of monitors to end users On-site and remote support to end users Management of the return of work tools from offboarded staff Updating the Smartsheet form for user offboarding Infrastructure and Systems Management: Monitoring and resolving LAN and Wi-Fi internet connection issues Updating servers, routers, and switches in coordination with Zimmer's Network Team Monitoring and resolving issues with surveillance and access control systems Management and organization of the IT storage room Changing locker and peripheral batteries and managing access codes Configuration and setup of meeting rooms Portal and Administration Tools Management: Management of the Dell Premier portal Management of the Microsoft Intune Admin portal Management of the Microsoft Entra ID (Azure Admin) portal Ticket management via the ServiceNow system Updating local inventory and ServiceNow records Inventory and Procurement: Management and updating of the IT Purchases Inventory Preparation of cost center assignment reports for distributed items Management of purchase orders with vendors Receiving equipment from vendors Support and coordination with technology providers Communication and Content Management: Attendance to scheduled meetings Monitoring and updating content for GBS digital screens Preparation of recording equipment for GBS events **What Makes You Stand Out** + Ability to work successfully within a team and build effective working relationships + Customer-first and results orientation; acts with a sense of urgency to resolve internal customer IT issues and delivers results in an efficient and timely manner + Strong understanding of end-user IT technology; basic understanding of networking technology preferred + Effective interpersonal and communication skills (written/verbal) + Analytical and critical thinking skills + Must be able to multitask and prioritize work effectively + Has a winning attitude and instills a passion for winning with other team members, an attitude which is demonstrated by a “can do” approach. **Your Background** + English proficiency is required (B2) + 1-3 years of experience in computer maintenance and support or equivalent combination of education and experience. + High School diploma required; bachelor’s degree in Information Technology or related field preferred + Technical IT certifications preferred. **_Kindly ensure your resume is in English when applying, as applications in other languages cannot be considered._** **Travel Expectations** EOE/M/F/Vet/Disability