Description IT technicians in Amazon's Operations teams don’t have traditional office roles – they take care of the various IT systems at the heart of our operational sites. As an IT Support Technician, you’ll work at a logistics site alongside colleagues, remote support teams and the business to offer a crucial IT support function. In this role, you’ll work with the latest technology in an environment that encourages mentorship and career growth opportunities. Being part of this team at Amazon means you’ll have learning resources to develop your career and technical skills at your own pace and earn industry-recognized qualifications. Key job responsibilities - Support local users by installing, supporting and fixing issues on the IT infrastructure, end-user devices and applications - Manage tickets, providing both first and second-line support - Provide proactive maintenance to maximize the availability of all IT equipment - Implement projects and deliver innovations together with other IT Service colleagues. - Maintain an up-to-date IT assets records. A day in the life From day one, you’ll be involved in helping us grow our capabilities through deploying the latest technologies and helping colleagues get the most use out of their IT. If you enjoy a fast-paced environment, this is a fantastic opportunity. You will have the chance to suggest ways that we can improve our systems and collaborate with others to upgrade the service we give to internal customers wherever possible. About the team Within the Ops Tech IT (OTS) team, we offer constant tech support to Amazon’s operations. Maintaining, upgrading and protecting the IT infrastructure and end-user devices of one of the world’s largest businesses requires diverse skills. Some of the team are engineers who help implement solutions and create new ones, whilst other people take management roles, providing leadership to our tech support colleagues so they can better help our end-users. Basic Qualifications - 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Experience troubleshooting integrated and interdependent computer systems - Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals - A strong background in supporting and troubleshooting Networks – LAN / WAN and Wireless. - - Detailed knowledge of TCP/IP, UDP, the OSI 7 layer model, DNS, DHCP, VPNs, HSRP or other high availability solutions. - - Understanding of wireless networking in an enterprise environment such as coverage challenges and end user device roaming. - - Understanding of copper and fiber data cabling, e.g. CAT6, single mode and multi-mode fiber optics. - - Proven ability to operate in high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism. - - Excellent problem-solving and communication skills. Preferred Qualifications - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications - Experience in a dynamic environment with a high degree of customer service - - Systems Analysis and design skills as well as software development skills (e.g. Python, .Net, Java, Javascript, JQuery, JSON). - - Experience with RESTful APIs and web socket connections. - - Familiarity with cloud platforms like AWS. - - Database knowledge RDBMS and NOSQL (e.g. MYSQL, MSSQL, MARIA DB). - - Industry certifications such as Cisco (CCNA, CCNP), Microsoft (MCP, MCSE), Linux (LPIC-1, LPIC-2). - - Experience in the administration of heterogeneous network environments with Microsoft Windows and Linux based clients and servers. - - Experience in IT asset management and purchasing. - - Experience in IT helpdesk systems. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.