Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Main Responsibilities

The responsibilities of an IT Process Manager can vary depending on the organization, but generally include:

Process Design and DocumentationDesign, implement, and document efficient and effective IT processes.Establish standards and procedures for IT service management.Optimization and Continuous ImprovementEvaluate and analyze existing processes to identify areas for improvement.Implement changes and improvements to optimize efficiency and reduce costs.Project ManagementCoordinate and manage IT process improvement projects.Set goals, deadlines, and resources needed for project execution.Supervision and ControlMonitor the performance of IT processes and services.Use metrics and KPIs to evaluate process effectiveness.Training and SupportProvide training and support to IT teams on the implemented processes and procedures.Foster a culture of continuous improvement within the IT department.

Who You Are

5 years experience on:Key Skills

To efficiently perform as an IT Process Manager, it is essential to have a set of skills and competencies, including:

Technical KnowledgeFamiliarity with IT service management frameworks and standards, such as ITIL, COBIT, and ISO/IEC 20000.Knowledge of project management and agile methodologies.Analytical SkillsAbility to analyze data and metrics for informed decision-making.Skill in identifying inefficiencies and proposing practical solutions.Effective CommunicationAbility to clearly and effectively communicate ideas and changes at various levels within the organization.Skill in teamwork and coordination with different departments.LeadershipAbility to lead and motivate work teams towards achieving objectives.Capacity to manage conflicts and foster a collaborative work environment.Education and Certifications

The profile of an IT Process Manager typically requires a combination of academic training and professional certifications. Some of the most relevant include:

Academic TrainingUniversity degree in Computer Science, Information Systems, Software Engineering, or related fields.Postgraduate studies in IT Management or Business Administration can be a plus.Professional CertificationsITIL (Information Technology Infrastructure Library): Fundamental certification for IT service management.COBIT (Control Objectives for Information and Related Technologies): Certification for IT governance and management.ISO/IEC 20000: Certification for IT service management based on international standards.PMP (Project Management Professional): Certification in project management.Professional Experience

In addition to education and certifications, practical experience is crucial for developing a competent IT Process Manager. It is recommended to have:

Previous experience in IT service management or IT project management roles.Experience in implementing and maintaining IT frameworks and standards.Practical knowledge of IT service management and monitoring tools.Professional experience in similar roles not less than 6 years.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.