Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$86,840 - $139,360 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Technology Solutions

Job Description:

The IT Operations Manager leads a team of IT professionals in providing a range of application support and services ensuring enterprise operating standards are met and business objectives are achieved. The IT Operations Manager will provide guidance, complex troubleshooting and drive root cause analysis at the domain level. This role involves planning, coordinating,  overseeing the activities of the Level 2 support team to ensure efficient and effective resolution of technical issues, as well as being directly involved in the troubleshooting and often acting as lead SME on incidents and calls. The manager will work closely with technical partners, business units, and leadership to maintain and improve IT systems operations and resolve issues in a timely manner.

Key Responsibilities:

Lead and manage a team of Level 2 application support analysts, providing mentorship, guidance, and performance evaluation.Provide coaching, development, succession, recruitment, resource management and overall team leadership for team members and provide regular input into team members’ assessment of performance and development plans - identify opportunities and implement solutions to enhance productivity, effectiveness and operational efficiency of the business unit and/or teamOversee the end-to-end support for application ecosystem they own, managing incidents and communications to business partners, technical leadership, and partner application owners. Serve as the Technology Application Owner (TAO) for designated applications, overseeing their health, compliance, stability, and alignment with TD’s enterprise technology policies.Partner with change and delivery management teams to assess and coordinate application updates or deployments that adhere to enterprise change management standardsProvide support as SME for the enterprise application stack, including oversight over vendor support.Responsible for leadership in overseeing teams, leading live incident calls, coordinating across multiple groups/vendors, and managing on call rotations.Conduct root cause analysis and implement targeted remediation plans to address recurring issues.Collaborate with the Delivery and Solutions Engineering teams to prevent or resolve production incidents.Manage the integration of all systems, projects and technical interfaces to ensure a high level of service and support to the client and efficient system operationReview, modify, and implement procedural processes and documentation using industry standards and best practices.Provide technical leadership and insight to continuous improvement initiatives.Ensure compliance with IT Disaster Recovery Plan (DRP) and the department’s Business Recovery Plan (BRP)Oversee the production of detailed operational and key service-oriented availability metricsSupport audits, compliance, and risk management activities relevant to application operations.Ensure compliance and security by proactively identifying and remediating control gaps as well as supporting the technology risk management process.

Job Requirements:

Extensive technical knowledge of enterprise IT infrastructure with a focus on batch processing oversight and heavily integrated diverse ecosystem support.Experience in scripting, enterprise infrastructure components, Azure, Active Directory (AD), Citrix, Ping Fed, SSO, encryption certificates management  Strong leadership, creative problem-solving, planning, and organizational skills.Excellent oral and written communication skills, with the ability to work independently and under pressure.

Depth & Scope:

Responsible for managing multiple teams and/or projects with increasing degree of complexity and broad scopeWorks independently and often autonomously in the management of projects, teams and operational disciplines and develops strategic thinking/ planning in the execution of work plansMay oversee new releases or projects typically focused on a specific product/system/application of moderate scope and complexityManages/Leads a group (e.g., Less Than 25) of IT professionalsManages projects and teams (including financials) and advocates for the re-usability of architecture and processes by new business initiativesManages problem resolution, plans and strategies for operational advancement

Education & Experience:

Undergraduate degree or Technical CertificateGraduate degree, preferred7+ years relevant experience

Preferred Qualifications:

ITILAsset ManagementJira/Confluence/SNOWintermediate networking skills and cloud skillsbasic/intermediate knowledge of cybersecuritymonitoring tools like Splunk/Dynatrace/DatadogCitrix, Remote Access, VDI Operations

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

Domestic Travel – OccasionalInternational Travel – NeverOff hour work as need- OccasionalPerforming sedentary work – ContinuousPerforming multiple tasks – ContinuousOperating standard office equipment - ContinuousResponding quickly to sounds – OccasionalSitting – ContinuousStanding – OccasionalWalking – OccasionalMoving safely in confined spaces – OccasionalLifting/Carrying (under 25 lbs.) – OccasionalLifting/Carrying (over 25 lbs.) – NeverSquatting – OccasionalBending – OccasionalKneeling – NeverCrawling – NeverClimbing – NeverReaching overhead – NeverReaching forward – OccasionalPushing – NeverPulling – NeverTwisting – NeverConcentrating for long periods of time – ContinuousApplying common sense to deal with problems involving standardized situations – ContinuousReading, writing and comprehending instructions – ContinuousAdding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.