Essential Job Functions / Responsibilities: Job Function Duties Needs Identification and Corrective Actions • Proactively identify Sales team needs and implement corrective actions related to processes and systems spanning the entire opportunity-to-invoicing flow. Systems Optimization • Analyze and address issues within key sales systems, including Oracle (Sales, Order, Pricing), CRM, My Emerson, and Vendavo, to enhance efficiency and user experience. • Serve as a key support resource for the Pricing team, assisting with tasks such as managing customer agreements. Process and System Development • Regularly test and propose improvements and developments for sales processes and supporting systems. IT Project Support and Training • Train and assist Sales teams with all IT projects that impact business processes, ensuring smooth adoption and understanding. Process Documentation • Create and maintain comprehensive and up-to-date documentation of sales processes. Communication Management • Develop and manage SharePoint communications to keep Sales teams informed of relevant updates and information. Reporting and Analytics • Build and deploy specific requested reports using Excel and work closely with Data team members to create and modify Power Bi reports. • Policy Interpretation • Interpret and apply Emerson's policies and procedures, ensuring their correct application in each of the activities carried out by the PMO team. Sinergy • Sinergy with all areas, ensuring continuous communication and teamwork. • Actively participate in all yearly business activities, including pricing initiatives and software upgrades, providing necessary support and insights. The role contains, • 40% of Day-to-day support to users (receive email in shared mailbox and assist user via education, bug correction, ticket IT creation and follow up- test until complete resolution). • 20% of process improvement & Education & investigation with counterparts; create users or internal support documentation, SharePoint communication amends existing. • 40% of project / major system enhancements: from discovery to implementation stabilisation – passing by project planning, design, testing, corrective actions, training delivery and go live. Professional Degree Requirements (i.e., Engineering, Business Admin, etc.): • Bachelor’s degree in STEM, or in any related field. Experience Requirements (Years / Type of prior responsibilities or experience / Industry, etc.): • At least (1) year of work experience in following departments: Sales Quote/Order Entry, Customer Relationship, Business Process Or Sales Support Technical Knowledge Requirements: • At least Matura degree • Fluent in English • Experience in Oracle, Customer Management is a plus • Additional experience in Excel VBA, SQL, JAVA Coding, Vendavo/Pricing software is a considerable plus • Experience using MS office applications (Excel, Word, Outlook, etc.) Traits & Skills ((i.e., Analytical capacity, computer capacity, risk taking, introversion/extroversion, confidence, reasoning): • Job Knowledge - Demonstrates the necessary knowledge, skills, and abilities to complete work assignments; effectively utilizes resources that are available (e.g., technology, information, financial and intellectual) when completing work assignments to increase job efficiency and effectiveness. • Accountability - Demonstrates ability to be self-directed and motivated to ensure expectations are met; assumes personal accountability for achieving goals, outcomes, and deadlines; organizes and prioritizes work effectively, making the best use of time and resources for higher prioritized tasks while maintaining timeliness on other projects. • Communication - Communicates relevant information in a clear, accurate and concise manner; selects the most effective type, (e.g., oral, written) and medium (e.g., email, voice mail, presentation) for communicating the message by considering the message content and the audience it is intended for; communicates in person, whenever possible, particularly when communicating important information. • Ethics - Models the values of the organization; conveys information honestly; avoids conflicts of interest; maintains the confidentiality of information; applies ethical principles and standards in accomplishing work. • Interpersonal Relations - Demonstrates tact and diplomacy when resolving conflicts, addressing concerns directly with the individual(s) involved. Approach to conflict resolution is enhanced through teamwork. • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. • Decision Making/Problem Solving/Judgment - Knows what decisions they can make in their job and follows through; knows when to escalated to others for resolution; works proactively to address problems before they arise; clearly defines the issue or problem before trying to resolve it; defines the desired result and clearly lays out a course of action to achieve it. • Flexibility & Adaptability - Adapts to shifting Division/Department priorities by adjusting own work plans, activities or actions in support of these changes; focuses on the positive aspects of change and works to minimize any negative effects or disruption the change may create; provides positive and constructive input into change initiatives; understands how change initiatives in own area impact upon the work processes of other areas and seeks their input and advice prior to implementing the change. • Planning & Organization - Arrives at meetings and appointments on time and is well prepared; monitors progress against plan on a regular basis; identifies potential cost/time overruns in advance so additional resources or timeline extensions can be secured; initiates a change in project deliverables/mandates when circumstances or needs change during a project; changes reflect an understanding of project interdependencies. **Requisition ID** : 25020584 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.