IS Operations Manager for Power BI serviceAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

IS D&A Service Owner

Your role and responsibilities

In this role, you will have the opportunity to be accountable to deliver and orchestrate the delivery of Information Systems (IS) service line operations activities. Each day, you will coordinate with and supervise internal and/or external third-party supplier resources for the effective delivery and operational performance of the services in scope. You will also showcase your expertise by ensuring continuous improvement and compliance.The work model for the role is #LI#OnsiteThis role is contributing to the IS Services globally. You will be mainly accountable for:•\tBuilds IS domain service operation activities in cooperation with IS Service Owners and IS Solution Architects. •\tMaps business process demand to existing or new IS services, providing and helping on the new demands and projects in collaboration with IS Service Owners. •\tIntegrates operation and build activities (DevOps scope) in collaboration with the build team. •\tReviews Service Level Agreements (SLAs) and corresponding service monitoring and controlling metrics to identify rightsizing opportunities. •\tPlays an active role in defining new contracts with vendors for the operational activities, service levels, and SLAs. •\tAccountable for fulfilling the service requests in the agreed SLAs and collaborating with IS Service Owner to define the domain service catalog. •\tDefines (in close collaboration) the level of monitoring, type of monitoring and assures all consumer interaction points lifecycle experience are under control and proper support is provided. •\tContributes to the IS service catalog and sets directions in the areas of service introduction and end-user support. •\tCollaborates, defines, optimizes, and reviews incident management, problem management, service requests, and all processes related to domain service delivery and operation.

Qualifications for the role

\t Bachelor´s or master’s degree in information systems, computer systems, business engineering or similar \tBasic knowledge of Microsoft product and in particular Power BI and MS Fabric will be advisable\tStrong experience in service and operations management, cloud solutions , agile methodology and IT management.

More about us

Our mission in ABB IS (Information Systems) is to harness the power of information technology to deliver valuable, reliable, and competitive IS services for ABB. If you have a strong technical skills, analytical mind, and the drive to help us stay ahead of the competition, you are the one we are looking for.We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStoryOur mission in ABB IS (Information Systems) is to harness the power of information technology to deliver valuable, reliable, and competitive IS services for ABB. If you have a strong technical skills, analytical mind, and the drive to help us stay ahead of the competition, you are the one we are looking for.\"It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply.ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning\"