About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Title: Installation Services

Grade: 8

Location: Belgrade, Serbia

Position Summary

The role is part of the EMEA CCC Managed Service Operation supporting Morrisons managing the In-Store IT solution. Minimize the adverse effect on the business of Incidents and Problems caused by errors in the infrastructure, and to prevent recurrence of Incidents related to these errors. The role involves Incident based second Level troubleshooting on Retalix Solution and Support of Servers, POS and Network equipment. Root Cause analysis using an analytical approach and deliver action plans to resolve the problems, where necessary utilizing a professional project management approach.  Interact and support initiatives with SMO, NSM, FSC, other NCR teams and 3rd parties to ensure a quality service is provided to Morrisons. Producing regular service reports for senior management in WCS and Morrisons is a key element of this role.

Key Areas of Responsibility:

Installation of instore devicesInvestigation and resolving installation problemsCritical incident management of serious incidents ensuring logs are collected and serious incident and duty manager are kept updated along with customer.   Taking ownership of all critical incidents from start to finish. To act as a point of escalation for priority calls that are generated by Morrisons including those which have the potential to seriously impact business/ability to trade.To investigate and work on resolving ongoing issuesTo monitor emails for any request from Problem management and act accordingly and in timely fashionAs a result of RCA, to ensure correct assessment of software changes in the environment for supportability and business impact.Taking inbound phone calls from NCR customer engineer and performing necessary troubleshooting stepsTaking inbound phone calls from customers and performing necessary troubleshooting stepsPerforming outbound calls based on inbound troubleshooting that requires customer verificationEmployee will receive a special project from supervisor based on needs of business (may come from supervisor directly or SMO / customer)Follow defined escalation processCreate and Share knowledge in the designated Team knowledge baseProduce specific Serious Incident reports for MorrisonsObligated to attend global and internal training sessionsRespect NCR procedures, as well as internal procedures of Morrisons TeamPerform other corresponding duties and tasks in accordance with his qualifications, as directed by Employer

Experience:

2 plus years' experience in various related disciplineRetail solution experienceExperience in RCA and continuous service improvement (6Sigma or equivalent)MCP in SQL and Windows Server

Competences required for this job:

Good understanding of operations and service managementAbility to quickly learn and maintain standards under pressureMeets deadlines and produce high quality workFocuses on results and success, conveying a sense of urgency and driving issues to closure

Essential knowledge & skills:

Software analysis skillsKnowledge of Microsoft OSKnowledge of CA Unicenter Event managementCommand line scripting and VB skills are a strong plusStrong analytical, motivational and communication skillsStrong technical capabilityStrong leadership and influencing capabilityTeam playerStrong organizational & planning skillsStrong negotiatorSelf-starterFlexible

Special requirements:

Client Service Oriented — Works to anticipate internal and external client needs.  Has an overriding commitment to client satisfaction.Innovative and Resourceful — Draws from a large pool of diverse resources or information.Develops new approaches for situations in which standard approaches do not apply.Adaptable — Adjusts to multiple demands, shifting priorities, ambiguity, and rapid change.  Accepts and adapts to new or alternative approaches.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”