Customer product claim and FoC (Free of Charge)

Case Complaint follow up with Service, Factory, LoB, L2, L3, R&D

Case monitoring with BU & Project Execution

PRB & Containment action

TEX (Technical Expertise)

Technical Return uploaded into SAP

RFA (Return for Analysis)

Monitoring warranty cost

WorkOrder and Service Order Follow up

VIP Customer support case monitoring (MSFT, STT)

CMI / BRE case