Join our team and lead the charge in quality oversight and governance, crafting innovative frameworks and delivering key insights that propel our business group to new heights in a rapidly evolving world.

As a Data and Reporting Manager in the Quality Oversight and Governance team, you will play a pivotal role in overseeing all quality maintenance and reporting across the COS business group. Your responsibilities will include developing and implementing comprehensive governance frameworks that align with global best practices, ensuring the organization is well-positioned to scale in a fast-paced and ever-changing environment. You will provide essential data and reporting metrics to stakeholders, facilitating informed decision-making and continuous improvement. As a critical subject matter expert, you will be well-versed in data storage, automation, reporting, and system maintenance, as well as the firm’s policies in areas such as Treasury, Merchant, Onboarding, Servicing, Sales, legal, and brand risks. Your role will also involve assisting with monthly, quarterly, and annual data analytics reviews and exception reporting to validate the thoroughness and accuracy of business evaluations.

Job Responsibilities:

Serve as subject matter expert for all control requirements set forth in the Global Quality Management frameworkEstablish and maintain strong relationships with key decision makers, executive contacts, and business leadsIdentify emerging trends, determine their validity, and propose solutions when appropriateProvide coaching, direction, and guidance to internal teams on data sources, data analysis, and overall accuracy scoresManage customer experience and drive resultsContribute to a business climate and culture that encourages integrity, respect, excellence, and innovationDevelop, document, and maintain reconciliation standard operating proceduresDemonstrate excellence with effective written and verbal communicationDevelop appropriate metrics and management reporting

Required qualifications, capabilities and skills:

Demonstrated ability to monitor and analyze data, making appropriate recommendationsStrong and effective problem-solving and analytical reasoning skillsExpertise in collating, reporting, and reconciling large data setsAnalytical thinker with excellent interpersonal, written, and verbal communication skillsAbility to identify common areas of risk and compliance vulnerabilityStrong stakeholder management skills, including navigating difficult situations and negotiating timelinesStrong sense of initiative, independence, and ability to prioritize multiple complex situationsPossess sound judgment and flexibility in changing courses and solving problems swiftlyProficient with PowerPoint and developing high-quality presentationsExperience with data analytics tools (e.g., Snowflake, Alteryx, Tableau)

Preferred qualifications, capabilities and skills:

AI or automation tool knowledge preferredFamiliarity with ACES, Webstats, IQC and SharePoint is a plus