At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. 

That’s what makes us Roche. 

The Global Learning Services teams focus on executing system data maintenance and administrative activities in Cornerstone and all relevant Learning management systems as well as providing all necessary non-systems related Learning process support. Global Learning Services provides customer service and advisory support to the Learning Community and business partners on global Learning systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.

The Opportunity

As a Global Learning Team Lead, you are responsible for managing respective Learning operations team and performing all people management related activities including, but not limited to workload balancing, information sharing in the team, staffing, performance evaluation, development support, training need assessment and tracking of participation, feedback, check-ins, coaching, compensation, conflict handling, performance improvement planning, succession and talent management, rewarding.

You manage respective business processes, ensuring KPIs are met on team and individual level, and regular operations reviews are held internally and externally with relevant stakeholders.

Ensure that defined team KPIs are met on team and individual level, monitor adherence on a regular basis and report on defined team KPIs to all relevant internal and external stakeholders on a regular basis and engage Trainers and BPAs together with Seniors and quality team in case of process and performance issues

Full line manager responsibilities including staffing of team, people discussions, check-ins, coaching, feedback, development support, performance evaluation, compensation, succession and talent management, conflict handling, performance improvement planning and acknowledge high team and individual performance through timely and appropriate reward and recognition process

First point of contact for key stakeholders, ensure collaborative relationship and manage team and stakeholders through Learning and Servicing changes, be a change agent and collaborate effectively with all relevant stakeholders for daily work and projects

Create safe and positive team environment and ensure team shows the right mindset and attitude (speak up, constructive feedback, collaborative approach, result orientation, continuous improvement, trust)

Ensure that workload is evenly distributed and right level of resources are assigned and share information with the  team and relevant internal & external stakeholders on a timely manner

Ensure all compliance relevant trainings are completed by the team and support all team members with their development plan and hold New Hire Orientation training sessions to new joiners and coordinate and track team members' training participation and cancellations, and propose, request training for current role in line with development needs and ambitions

Who you are

4+ years of related experience in a shared services or Learning/HR function, in multinational companies and experience leading a team for more than a year

Fluent in English required, additional languages a plus, based on region (i.e. German, French, Italian, Spanish, Portuguese, Hungarian, Chinese)

Experience with Learning processes & expertise and strong service management skills 

Experience in streamlining processes and eliminating waste; Work hard but smart

Learning and development know-how.

Experienced and efficient handling of standard IT-applications, preferably Google suite

Good knowledge of Learning processes and working with Learning Management software

In exchange we provide you with

Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes and the chance to shape your own career. 

Excellent benefits & flexibility:  competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice (2 office day/week on average).  We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.

A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

Relocation benefits are not available for this position.

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A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.