At JPMorgan Chase, we offer you the opportunity to grow your career in a dynamic and supportive environment. Join our team and be part of a global leader in financial services, where your skills and contributions are valued.

As a Client Services Account Manager Associate in the Solution Center Function, you will play a crucial role in delivering top-notch service to our Treasury Services clients. You will be part of a team that values collaboration, excellence, and client satisfaction, ensuring that our clients' needs are met with precision and care.

Job Responsibilities:

Provide prompt and value-added inquiry services for Treasury Services clients. Handle day-to-day client inquiries and requests related to accounts and transactions. Take ownership of pending cases, providing proactive updates to clients. Ensure compliance with risk guidelines while meeting client needs. Identify and escalate issues in a timely manner. Coordinate and follow up with internal partners. Gather and compile information such as interest setup/rates and account statements.

Required Qualifications, Capabilities, and Skills:

Bachelor’s degree with one year of experience in customer service, call center, or front office roles within the banking industry Proficiency in English and Mandarin. Experience in cash management roles, with knowledge of SWIFT, RTGS, and GIRO. Excellent verbal and written communication skills. Ability to provide quality services in a high-volume environment. Detail-oriented with strong follow-through skills. Ability to work independently and as part of a team.

Preferred Qualifications, Capabilities, and Skills:

Previous experience with multinational corporates and financial institutions. Familiarity with cash management products such as Time Deposit, FX, and Sweeping.