At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

As a Near Patient Care Senior Support & Training Specialist, you will create and lead product training and be included in customer support, assist the regions in case for diagnostic support & training with specific focus on Diabetes Care. 

The Opportunity

Creating, reviewing, and maintaining training materials and documentation for job-specific training

Delivering training sessions for end users, first-level support, regional trainers, and global staff

Offering 2nd level support hotlines for affiliates and regions in order to minimize system down times, allowing for a fast workaround or solution

Providing on-site support for local and regional service activities to ensure success in repairs, applications, modifications and first installations 

Supporting resolution of customer problems with quick fixes and workarounds

Supporting the knowledge transfer from manufacturer or R&D (new products or product care projects) to provide comprehensive system knowledge to trainers, service representatives, customers, Product- and Marketing Managers and Post Market Quality (PMQ) members

Who you are

Hold a degree in medical engineering, electronics, automation, or a related technical field

Have professional experience supporting medical technology systems – ideally in Diabetes Care, especially CGM (Continuous Glucose Monitoring) and IDS (Insulin Dosing Systems) combined with digital/IT tools

Confident in designing and delivering training sessions in English, with strong teaching skills

Have experience in Patient facing roles such as Customer Support, Marketing or Sales and understanding of disease states, therapy, monitoring and disease management of Diabetes

Customer-focused and service-minded with and fluent in English

You are willing to travel up to 10–20% internationally

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.