Introductory market language

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers

Job Summary

As a Fund Servicing Vice President within the JP Morgan Fund Services Trades Team, you will play a pivotal role in managing trade capture, validation, and review of trades recorded in accounting books. This leads to the correct valuation of our mutual fund clients. You will take direct responsibility for the production, review, and delivery of activities related to regulatory requirements and client reporting. This role offers the opportunity to be a domain expert for the team, acting as an escalation point and ensuring timely and appropriate escalation of actual or potential delays and issues with the Supervisors and Management.
 

Job Responsibilities

Demonstrate strong leadership skills. Build a strong organization by hiring and retaining key talent through effective management skills. Manage senior-level stakeholders to enhance service deliverables and improve customer satisfaction survey scores. Utilize strong interpersonal skills to collaborate with Business Transformation teams, lead change, and ensure execution. Promote a culture of continuous improvement by working closely with Technology partners to enhance execution, quality, efficiency, and consistency of services globally. Foster a strong culture of risk and control within the team and the business. Lead effectively by motivating, developing, and supporting staff, while training and managing the team. Establish policies, procedures, and guidelines that comply with internal and external controls to continuously strengthen the control environment.

Required qualifications, capabilities and skills 

Extensive experience in managing high end customers & institutional clients across multiple jurisdictions and geographies and establishing permanent and sustainable business relations with these strategic clients
• Experience as a Program lead for a large transformation initiative ideally with some banking or capital markets experience
• Proven ability to deal with complex and ambiguous situations and drive solutions
• Proven ability to understand broad business issues and their strategic implications 
• Ability to keep pace with technical/ operational innovation with a strong understanding of customer needs and industry trends
• Proven ability to analyse and assess the business and financial impact of TOM changes
• Proven ability to analyse and assess the business and financial impact of TOM changes
• Able to share and receive information, transfer knowledge and expertise to / from team members