Description • Be an expert in the collection processes • Creation and implementation of strategies to increase the number of successful collections on past due invoices and increase the penetration of accounts • Contribute to improvements in collection projects by identifying any issues, proposing enhancements in tools and working on continuous improvement of collection protocol and process. • Communicate internally or externally to identify issues and propose solutions for long term sustainability of processes • Manage direct reports and internal/ external stakeholders • Assist in resolving escalated discrepancies to ensure timely and accurate resolution. • Working with the functional leaders and other internal groups to build scalable processes • Collaborating with the Global Finance Operations team and internal business partners. • Lead and Participate in operational excellence activities • Analyze processes, recommend improvements and manage related quality/internal controls indicator. Key job responsibilities • Managing annual performance targets, creating and monitoring appropriate performance metrics • Act as an escalation point in resolving complex outstanding issues with internal and external stakeholders • Oversee the hiring & training of new team members and support their development • Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis Basic Qualifications - Degree in Finance/Accounting/Business Studies or other related areas - • In depth knowledge of Order to Cash Process - • 10+ years of experience in Accounts Receivables with at least 5 years of people management and collections experience - • Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues - • Managerial skills to handle problems and crisis in a confident and decisive manner. - • Ability to take responsibility for making difficult decisions, taking calculated risks and experimenting with new approaches - • Excellent negotiation, interpersonal, verbal and written communication skills - • Ability to work under pressure and with strict deadlines - • Proficient in Microsoft Excel and Word - • Proven instances in identifying and driving process improvements and operational efficiency projects Preferred Qualifications - MBA, or CPA - Knowledge of Tableau - Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards) - • Post-graduation or a Master’s Degree Accounting/Finance or a related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.