**Field Service Technician** The team at Industrial Scientific is committed to ending death on the job by the year 2050. We hire inquisitive, motivated people, foster an encouraging environment, and we let them do their job. Our team is highly engaged, builds quality solutions and delivers outstanding customer service. Our leaders understand the critical elements of breakthrough performance: bringing out the best in people; crafting a climate of trust, openness and dedication; encouraging candor; and treating people fairly and with dignity. We are seeking a highly skilled and dedicated Field Service Technician to provide exceptional on-site customer services, with a focus on troubleshooting, installing, repairing Industrial Scientific instruments, and training clients on the use of these instruments and solutions. This role also involves serving as the operational liaison with Authorized Service Centers. The Field Service Technician reports to the Customer Excellence & Fulfillment Director, Europe. **Key Responsibilities:** + Provide on-site commissioning, start-up, and installation of Industrial Scientific equipment at client facilities. + Configure hardware, load software, conduct operational tests, perform minor on-site repairs, and train operators. + Troubleshoot and repair on-site products, systems, and accessories of Industrial Scientific. + Train and assist clients on the proper use of Industrial Scientific products, systems, and services. + Exercise judgment in troubleshooting and developing solutions for a variety of complex technical problems involving software and hardware. + Recommend and implement technical solutions, providing guidance and expertise as a subject matter expert to ensure continuous and successful usage and adoption of Industrial Scientific products and services. + Document and track customer issues to ensure a prompt resolution. + Engage with other Industrial Scientific teams to identify and resolve technical customer issues involving software and hardware. + Actively participate in the continuous service improvement process in collaboration with appropriate internal and external teams. + Maintain up-to-date functional and technical knowledge of Industrial Scientific products and services. + Share best practices in the development and use of Industrial Scientific products and services. + Provide customer feedback to developers to help identify new features or potential new products. + Conduct proactive post-implementation follow-up to retain our customers and partners. + Train and monitor the operational performance of Authorized Service Centers (ASCs). + Train and certify technicians from various partners and clients. + Provide technical expertise to the sales team during tender calls. **Requirements and Skills:** + Excellent command of both French and English. + A minimum of a 2-year degree (Bac+2) in related fields such as electronics, computer science, or equivalent certification. + 5+ years of equivalent work experience. + Proficiency in computer systems and MS Office programs. + Good knowledge of IP networks and firewalls, wireless connectivity. + Excellent verbal and written communication skills with the ability to adapt communication and style to different audiences. + Ability to travel daily (within France and internationally). + Valid driver’s license. **Equal Opportunity Employer** We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. **Fortive Corporation Overview** Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. Fortive: For you, for us, for growth. **About Industrial Scientific** Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle.Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. We are an Equal Opportunity Employer Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.