The ServiceChannel Facilities Coordinator has strong prioritization skills and can work independently. This role is designated to a single client, assisting with the administration and follow up on service requests to their locations. The Facility Coordinator will be available between the hours of 8am - 5pm may be subject to change due to client requisite. This ServiceChannel resource will be an expert in the utilization of the ServiceChannel platform and can work as a point of contact for the Client, provide follow up, and serve as a system administrator. **Responsibilities:** + Monitor inbound assistance requests on the help desk platform; Zendesk + Triage and Prioritize assistance needed + Respond quickly and efficiently to inbound support inquiries + Provide baseline training and guidance to client and providers on ServiceChannel applications + Identify system issues and report to Development Team + Partner with Facility Managers and coordinate service + Adding Vendors to locations + Advising Vendors of proper procedure + Managing compliance with scheduled maintenance services + Reviewing work order requests for cost-saving opportunities related to the asset/equipment being repaired (Warranty, Landlord, etc) + Provide Special Project assistance + Ensure client satisfaction + Monitor and Evaluate Facility Emergency Work Orders + Dispatch service requests to vendors + Follow up on dispatched work orders ensuring the process is adhered to + Contact Facility Locations to verify service was completed to satisfaction + Documentation will need to be provided on each assigned request + Collaborate, Communicate, and Knowledge Transfer to maintain a seamless workflow + Identify system issues and report them to our Support and Development Team + Closing the communication loop on any and all inquiries or issues in a timely and professional manner + Ensure client satisfaction with each client and vendor interaction  + Effectively work with a team + Collaborate, Communicate, and Knowledge Transfer to maintain a seamless workflow **Required Skills:** + **English Proficiency** - Excellent command in spoken and written English. Can understand with ease what is heard and read, also able to express themselves fluently and precisely. + **Attention to Detail:** Accurately capture specific pieces of information (details)​ and the ability to document these details in the written form, while speaking with the caller as well as following processes correctly​. + **Efficiency** : Able to learn new tasks quickly and follow directions. Receptive to feedback and being adaptive and responsive to updating process. + **Experience** : Facility maintenance knowledge, customer service and software support experience preferred + **Education:** High School Diploma or GED required + **Attendance and Punctuality:** On time attendance to scheduled shifts is required + **Teamwork** : While most of the role is an individual contributor, team members support each other through cross-training, reviewing the learning applications, remote communication methods, procedures, client expectations​ and program development efforts. There should be a willingness to ask, learn, advance, achieve and engage with other team members in order to obtain team excellence. \#LI-CS23 \#LI-REMOTE **Fortive Corporation Overview** Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. Fortive: For you, for us, for growth. **About ServiceChannel** ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world’s most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. **Pay Range** The salary range for this position (in local currency) is 47,500.00 - 88,100.00 The salary range for this position (in local currency) is 47,500.00 - 88,100.00 We are an Equal Opportunity Employer Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.