Shape the future of user experience with strategic design initiatives that blend business needs and user insights. As an Experience Design Vice President in our Digital Channels Team, you will play a pivotal role in shaping the user experience across our products and services. Lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams. Leverage your expertise in UX and systems design and provide guidance and direction in the patterns and interaction model of our products and services. Create engaging, user-friendly interfaces that elegantly communicates complex concepts to a diverse audience. Champion inclusive design and customer experience and contribute to the success of JPMorgan Chase's user experience design efforts.

Job responsibilities

Lead a team to drive and own the tools, guidelines and governance for federated design in Digital ChannelsSet the standard for how experiences across our digital applications can be more consistent, scalable and efficient and collaborate with DCE partners and stakeholders to Manage Office Hours reviewing work, applying guidelines to give feedback, collaborating with designers and product owners from LOB teams Develop and champion design standards for new DCE designers to learn and follow Digital Channels’ design guidance and best practices Partner with Research on qualitative and quantitative efforts (including scaling experiment learnings) to define patterns and create benchmarks to establish the efficacy of those patterns 

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in UX and UI design, strategy and design process, focusing on digital products and platforms Ability to design effective and scalable frameworks, organizing and structuring patterns for enhanced user experience and clear implementation within products or websitesExperience in establishing design governance and rationale, and working with partners and stakeholders to guide them towards operating in a more effective and efficient mannerHas demonstrated the ability to positively influence and steer partners to follow established design guidelines and paradigmsExperience facilitating critiques and workshops with design and product partners to foster cross-organizational alignment and operational excellenceDemonstrated ability to successfully manage multiple priorities, follow schedules and meet deadlines

Preferred qualifications, capabilities, and skills

2+ years of experience or equivalent expertise managing other designers, preferably in a corporate environmentPrior experience and/or business knowledge in the financial sectorRecord of success creating horizontal design strategies for broad application across multiple experiences in alignment with customer needs and business goalsAdvanced technical literacy and deep understanding of systems design and its impact on application of design across multiple teams and stakeholders