Join us on a transformative journey as we enhance our operating model to drive productivity and innovation. We started by adopting Scrum in 2017 to boost team-level efficiency, then introduced a Product Operation Model to improve collaboration and alignment across products (team-of-teams). We’ve organized our products into Portfolios to optimize resource management and prioritization. Our current focus is on accelerating the delivery of our most significant priorities, which span multiple portfolios and many autonomous products.

 

Job Summary

As the Executive Director Product, Experience, and Technology (PXT) organization within Chase's Consumer and Community Bank (CCB) comprises 25,000 product managers, UX designers, and software engineers. The PXT Product Operations function is responsible for the effective execution of the product operating model, including operating model design, tooling, training, communications, measurement, portfolio reporting, and change management.

The Product Operations lead in India reporting into the Operating Model Design team, you will have three responsibilities

(1) To rally our India employees around the Product Operations vision and ensure transparency and connectivity between senior leaders in the US and delivery teams in India

(2) To be the local management presence for Product Operations employees who will have functional reporting lines to managers in the US

(3) to help us drive change and improve the Product Operation Model at scale.

This is a senior leadership role that requires prior experience with large-scale operating model transformation and direct management of at least 15 employees.
 

Job responsibilities

Explain the operating model vision and change initiatives to the India community; rally people around the vision and ensure that they understand the ‘why’ behind the changes Ensure that US-based Product Operations leadership fully understands the context and concerns of PXT employees in India Drive change management in India for Product Operations initiatives Explore specific op model domains (org structure, process, metrics, tools, culture) to identify needed changes or best practices that should be propagated Assist in creating solutions for ineffective or missing org structures, processes, metrics, tools, or cultural behaviors Collaborate with stakeholders to establish global standards where necessary Partner with other Product Operations leads to implement tools, training, and communication for operating model improvements. Communicate changes to the operating model with authenticity and humor to various stakeholders. Address resistance and change fatigue with empathy, maturity, and effective change techniques. Provide local oversight of 20+ employees who report to managers in other locations

Required qualifications, capabilities, and skills

15+ years of work experience including leadership roles in large-scale Agile/Product transformations and operating model design Hands-on experience with software product development as a product manager, software engineer, or Agility Lead (scrum master) People leadership experience (we will not consider candidates who have not managed people) Proven ability to manage and implement operational effectiveness and portfolio management initiatives  Proven ability to operate within the product development life cycle and agile methodologies in large, complex, matrixed organizations