Your role as the Executive Director for the Collections business will support the overall goal and business objectives, aiming to enhance performance, quality, customer experience, and manage business expectations.

As a Site Lead within the Consumer and Community Banking Collections business situated in Manila, Philippines, you will be accountable for Financial Performance, Quality, Regulatory Compliance, and Customer Satisfaction for Auto Collections, Auto Fulfillment, and Business Banking teams. Reporting to the Head of Collections - Corporate Center India & Philippines, you will also collaborate closely across the team member functions within the group and work with other business leaders who directly manage the team member functions. 

Job Responsibilities:

Manage departmental performance through designated operations managers including monitoring regular productivity, provide guidance on staffing & workload adjustments, and adherence to policy & procedures  Lead operations managers with on-shore counterparts to exceed collection department KPIs such as delinquency goals, flow rates, PTPs, etc for the department Lead process improvement efforts across multiple sites to enhance business results and customers experience  Provide leadership to direct reports with emphasis on staff and skills development, while reinforcing organizational culture of managerial accountability and employee engagement Manage financial goals by reviewing expense reports, monthly budget performance reports, forecasting expenses, and making necessary adjustments. Manage risk and control in the line of business and continuously monitor compliance to regulatory requirements in all areas of the business • Support &/or lead enterprise-wide strategies to improve business results Manage participation of the collections department in local site-wide efforts in support of engagement, skills development & performance enhancement activities 

Required qualifications, capabilities and skills:

Bachelor's degree in Business Administration, Finance, or a related field  Strong functional background and is hands-on in the business being responsible for.     Strong knowledge of collections processes, regulations, and compliance requirements. Should have managed over 800 people in the Philippines and is also responsible for P&L (revenue generation) for the line of business.  Demonstrated success in driving collections performance and achieving business targets. Excellent leadership and people management skills, with the ability to motivate and inspire teams.  Strategic mindset with a track record of implementing innovative solutions to improve operations Exceptional communication and interpersonal skills to engage and influence stakeholders at all levels.  Strong analytical and problem-solving abilities.  Proactive, results-oriented, and able to work in a fast-paced, dynamic environment

Preferred qualifications, capabilities and skills:

Proven experience in a senior leadership role within the collections operations field, preferably in a multi-location environment.  Site Leadership is good to have but the functional quotient is more important. High Level Knowledge on AI / ML/ Robotics/ Analytics is good to have.