At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary:

Bring your heart to CVS Health- Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. 

  

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. 

The Supplemental Benefits and Directed Spend Team at CVS is one of the fastest-growing business units across the enterprise. It is uniquely situated at the center of our retail and healthcare business for external clients.

The Executive Director of Supplemental Benefits Operations and Account Management is responsible for delivering business and client operational efficiency throughout the benefits organization. This role leads a team responsible for delivering exceptional client and member experiences, implementing strategic initiatives, and optimizing processes across various benefits products and lines of business.

The position involves extensive cross-functional collaboration with internal partners and a client-first mentality is essential to progressing new client programs.  This individual will be responsible for leading, developing and coaching a team of 20+ individuals, leading the client management and Benefits Operations teams.

Responsibilities:

Develops and executes short and long-term vision and strategy for the Supplemental Benefits operations and client teams, aligning operating goals with initiative objectives. Routinely engages senior leaders (ED, VPs) across stakeholder groups to align on recommendations and strategic visionP&L management of $1B+ Supplemental Benefits business.  Responsible for budgeting, forecasting and pulling levers to drive both top and bottom-line P&L metricsClosely monitors macro and micro trends in the retail benefit environment to evaluate competitive landscape using internal/external data; adjusts strategy and actions accordinglyChampions innovation by aggressively progressing new ideas and approaches while balancing growth against financial risk and incremental cost to the organization. Deploys consultative approaches across a robust client base, recommending solutions leveraging new and existing assets and capabilities.Develops strong, and trusted, relationships with key stakeholders in Marketing, Merchandising, Supply Chain, Store Operations, Benefits, Sales and DDAT Develops strong client relationships to provide the right level of support and continue to grow the businessLeverages data, insights, and analytics to influence stakeholders and makes recommendations as appropriateVendor management, collaborating and negotiating with manufacturers and vendors ensuring strategies achieve in-year sales and margin goals to promote long-term success and partnershipDevelops the capabilities of direct reports to take on progressively higher levels of responsibility while also establishing and maintaining processes that help ensure colleagues have the skills and tools they need to deliver effectively Develops external and internal networks that support a pipeline of talent

Required Qualifications:

12+ years experience in the following areas:

Actively taking on issues in a decisive manner, while keeping broader organizational dynamics in mind and empowering your leaders to obtain results through building behaviors.  Building relationships leading to growth of market share or portfolio of workLeading under pressure, adapting to changing dynamics in real time, and finding solutions that satisfy multiple ‘customers’ of the business. Demonstrating excellent verbal and written communication skills, very strong interpersonal and presentation skills. Leading  a large organization and manage a multi-million-dollar business unit to achieve financial and business results.Breaking down highly complex situations to deliver impactful solutions in real time.  

Preferred Qualifications:

Consulting Experience Vendor Management Data AnalysisProject Management Strategic PlanningFinancial Management

Education:

Bachelor’s Degree Required Master’s Degree Preferred

Pay Range

The typical pay range for this role is:

$131,500.00 - $303,195.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 05/30/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.