Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
We are seeking an experienced Content Writer to create comprehensive documentation for Support Engineers, enabling them to efficiently resolve customer issues. This role involves collaborating with internal subject matter experts to develop high-quality, localizable content including process flows and support documents.

Key job responsibilities
The Kuiper Business Customer Experience (BCX) team is seeking an experienced Support Operations professional to help establish and lead our new Tier 2 support operations. In this role, you will be responsible for designing and implementing the full operational framework, including owning standard operating procedures (SOPs), establishing quality standards, and creating performance metrics. A deep technical understanding of the AWS Direct Connect and Network Devices products is required, as is familiarity with capacity planning and workforce management principles.