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Job Category

Operations

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Director of Process Re-Engineering and Planning will provide leadership re-imagining our integrated processes, connecting business strategy through day-to-day operational execution. This senior leader will orchestrate comprehensive transformations of specific processes and functions while reimagining how we leverage our technology platforms to drive both strategic and operational excellence. The Director will establish critical partnerships across business units, operations, finance, and other functions to design and implement cohesive processes that align long-term business objectives with immediate operational requirements. This role requires a strategic visionary with deep operational expertise who can translate executive priorities into actionable initiatives while leading a dedicated team.

Key Responsibilities

Design and execute assigned processes, connecting business strategy with operational execution

Lead the comprehensive transformation of enterprise processes, with accountability for both design and operational implementation

Establish and optimize operational metrics associated with assigned processes

Develop the strategic roadmap for process re-engineering and the associated technology, maximizing ROI from our platforms and leveraging AI where possible

Build and maintain executive-level relationships with key stakeholders across business units, operations, finance, and other functions

Provide strategic direction and leadership to a team of specialists, developing talent and capabilities

Define organizational KPIs for effectiveness and process efficiency

Drive change management initiatives to ensure adoption of new processes and systems

The role is a program management role responsible for both connecting the dots across the entire lifecycle and also for delivering the associated operational activities

​The role will be the driver behind defining the future end to end process within Professional Services and also collaboration with our peer organizations

The candidate will be responsible for further defining the vision and scope of this role as they review existing processes and engage stakeholders to develop a roadmap for the future

Required Qualifications

10+ years of progressive experience in process re-engineering, operations management, or business planning

Demonstrated success leading major transformation initiatives that bridge strategic planning and operational execution

Exceptional analytical capabilities, including experience interpreting complex data to drive executive decision-making

Proven ability to build and lead high-performing teams

Track record of successful cross-functional collaboration at the director/VP level

Outstanding executive communication and presentation skills

Superior project management skills, leading both operations and IT projects

Role is based in San Francisco with key stakeholders

“Beginners' mindset' gained from scaling operational processes across rapidly growing or changing businesses

Preferred Qualifications

Experience in SaaS or technology consulting environments

Executive education in operational excellence or business transformation

Background implementing enterprise-wide planning and operational systems

PMP (project management professional) certification

Leadership Competencies

Strategic vision with strong operational execution capabilities

Executive presence and influencing skills

Change leadership capabilities

Cross-functional relationship building at senior levels

Business acumen with financial and operational insight

Team development and mentoring expertise

Decision-making excellence under ambiguity

Process optimization mindset

This Director-level position offers the opportunity to drive significant organizational transformation while creating a seamless connection between strategy and operational execution.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $193,800 to $281,100.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.