As Director of Experiential Marketing – Global Facilities, you will lead the planning and execution of how the Ecolab brand is brought to life across our global offices, labs, customer experience centers and other facilities. You will oversee the strategic planning of the customer experience platform including all digital and physical customer experience interactions. The role will ensure a seamless and high-quality experience for customers, employees, and visitors reflective of the Ecolab brand. The role requires a mix of experiential design,  operational leadership, customer service optimization, and technology integration brought together to tell the Ecolab story.

This role is pivotal in influencing and collaborating with internal and external stakeholders at all levels of the organization to drive, manage, and execute world class customer experiences. The position demands effective communication, ability to influence, and project management skills to lead a high-performing team of partners and deliver successful outcomes.

You will be based at Ecolab's Global Headquarters in St. Paul, MN, and report directly to the Vice President of Experiential Marketing. In this role, you will collaborate with internal partners, including executive leadership, global real estate and facilities, functional and business unit leaders, and site leadership to evaluate and implement transformational workplace strategies.

What You Will Do:

Strategic Planning, Creative Oversight & Budgeting:

Work with project stakeholders including architects, creative partners, consultants, and contractors to manage project scope, timelines and budget.Align facility strategies with business goals and customer engagement strategies.Manage plans for current and future customer experience facilities.Develop and manage the project budgets, optimizing costs while ensuring high service standards.Work closely with the global real estate team, architects and general contractors to integrate experiential marketing programs into broader construction project efforts, resulting in aligned and seamless project delivery across teams.Oversee creative concept and implementation to ensure Ecolab brand standards are met while delivering high quality, unique experiences for our customers.

Stakeholder Collaboration:

Work closely with marketing, sales, brand and customer service teams to align facility operations with branding and customer engagement strategies.Engage with external partners for events, partnerships, or sponsorship opportunities.Partner with procurement to negotiate with suppliers for products and services.Align with global real estate and facilities to execute programs within our facilities.

Facility Execution & Operations:

Create metrics-based management and reporting to track project schedules and capital budgets.Ensure compliance with safety, health, and building regulations.Manage vendor relationships and operational planning for ongoing maintenance, upkeep and other facility related services.

Minimum Qualifications:

Bachelor’s degree in environmental design, architecture, visual communication, marketing or related field.Interact closely with architectural and construction teams.Extensive experience in experiential marketing and customer journey mapping.Strong leadership, creativity, and an ability to influence.Experience partnering with real estate/facilities teams to implement brand and customer experience enhancements.Customer-centric mindset with a focus on enhancing experiences and conveying brand messaging across multiple formats with consistent messaging.Knowledge of smart building technologies and customer engagement solutions.Ability to lead project execution including budgeting and financial planning experience.Ability to collaborate across departments and with external partners.Strong problem-solving, organizational, and communication skills.Familiarity with architectural construction documents10 years of experience in experiential marketing, marketing operations or brand managementGlobal travel required approximately 30% of the time

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Annual or Hourly Compensation Range

The base salary range for this position is $141,900.00 - $212,900.00. This position is eligible for annual bonus and long-term incentives based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Benefits 

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits. 

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here. 

Potential Customer Requirements Notice

To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.

- Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.

 

Americans with Disabilities Act (ADA) 

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.  

Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.