As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Our long-term vision is for companies to use Amazon Connect to unleash the full potential of their AI and human workforces to achieve exceptional customer and business outcomes. Are you passionate about revolutionizing how organizations engage with their customers and workforce through innovative AI ? Join Amazon Connect at an inflection point as we expand beyond traditional contact center capabilities to transform customer and worker experience across industries. This role presents an opportunity to shape the future of customer engagement and accelerate workforces by incubating and launching new services and applications built on Amazon Connect's solid foundation.

Amazon Connect is currently AWS's cloud contact center service that helps companies provide superior customer service at a lower cost. As we expand our vision beyond traditional contact center use cases, we're seeking a strategic leader to drive our next wave of innovation through new services and applications development. This role will be instrumental in identifying and developing new market opportunities, incubating breakthrough solutions, and scaling successful innovations to production with real world usage by AWS customers.

Job Summary: The Amazon Connect team is seeking a Director of Product Management - Tech for New Services/Apps Incubation, a highly visible leadership role focused on expanding Connect's portfolio through innovation and new product development. This senior leader will drive the identification, incubation, and launch of new services that transform how organizations leverage Connect's capabilities across diverse use cases and industries. The ideal candidate should have experience in AI/ML applications, business process, enterprise software, customer engagement, and strength in cloud architecture concepts. The ideal candidate will push well beyond the boundaries of how we think of customer and worker experience within Connect today.


Key job responsibilities
• Create and execute strategy for developing, evaluating, and prioritizing new think big areas of opportunities
• Lead the identification and incubation of new services and applications built on Connect, expanding beyond traditional contact center use cases (from PRFAQ to incubation)
• Drive development of innovative proof of concepts that deliver on the extensibility of Connect capabilities across agentic use cases (in customer experience and beyond), that can quickly move to production at scale

• Own the evolution of Connect's platform capabilities to support new use cases and verticals
• Lead cross-functional teams through the full product lifecycle from concept to launch
• Develop business cases and ROI frameworks for new initiatives
• Build and manage strategic partnerships to accelerate innovation and market adoption
• Provide technical and strategic guidance to product teams on innovation opportunities
• Drive M&A evaluation and integration for technologies that accelerate our innovation roadmap
• Lead customer advisory boards to gather insights and validate new opportunities