**Introduction** At IBM work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk. **Your role and responsibilities** Trusteer, an IBM Security Group, is seeking a Delivery Team Leader to lead our growing Delivery Team and to play a key role in managing customer facing integration projects. The Delivery Leader will help to organize and prioritize overall work assignments of all projects, assist on client calls when needed, develop and update processes, and help manage escalated clients. * Lead a team of Project Implementation Engineers * Build a team, including hiring, training, mentoring, and developing of new team leads & teams members * Support and guide the team in day-to-day operations, integration tasks, client interactions, attending client calls when needed. * Allocate workload among team members * Identifying opportunities for further business & product development, or potential risks that could impede or slow the progress of implementation, notifying key stakeholders when needed * Understand clients' needs, and current workflows and design implementation architecture to address those needs, and offer solutions to implementations. * Close coordination with cross-functional teams to prioritize and resolve complex integration, business and clients related issues **Required technical and professional expertise** Requirements · Few years of experience in a leadership role · Proven track record in service delivery or project management · Excellent leadership and team management abilities · Deep understanding of web technologies (XML, JSON, HTML, JavaScript, REST API etc) · Deep understanding of network topologies (TCP/IP, DNS, HTTP, firewall, load balancer proxy etc) · Experience with Database and SQL · Strong verbal and written communication skills in English · Excellent collaboration skills, able to work well in a matrix organization · Customer-focused mindset with a commitment to service excellence · High attention to detail **Preferred technical and professional experience** · Information security background · Additional languages (Spanish, French) proficiency IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.