To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Operations

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Role Description

The Customer Success Adoption team is looking for a highly driven and collaborative professional to guide research strategy.   As part of a high-performance, fast-paced, and collaborative team, your role will involve research to build a comprehensive product adoption strategy based on both industry trends and Salesforce’s best practices gleaned through years of being a pioneer and innovator in driving customer success.  Successful candidates will be able to use data to drive insights, organize qualitative and quantitative research, and have a passion for learning and leveraging AI, to provide strategic recommendations, and build scalable assets that ensure customers get value from their investments with our services and technologies.

Sample projects range from defining adoption excellence strategy based on cohort “lookalikes”, developing a scalable framework to reach admin and business users,  capture goals, reaches measure customers’ achievement of business value while maintaining our #1 Value (Trust), and leading research studies of the latest industry trends for driving SaaS adoption to impact innovations in our customer success motions.  

Your Impact

Develop and deliver presentations for senior executives to engage with their leaders or counterparts

Conduct competitive analysis and benchmarking to build scalable frameworks that drive best-in-class product adoption.

Deliver & execute on a bridge plan scaling current practices to meet recommended state.

Deliver recommendations and insights that support senior stakeholders (VPs and SVPs) in managing their critical metrics

Proactively identify trends, risks, and opportunities in the business to influence and set strategy

Align and partner with Customer Success stakeholders and cross-functional executives (Product Management, Data and Analytics, Marketing, etc) to deliver insights for the end-to-end product adoption life cycle

Requirements

10+ years of experience in management consulting, preferably guiding customers in getting value from B2B SaaS products

Proven track record of delivering strategy and insight work with measurable business outcomes

Expertise in the research craft and its execution in a business environment

Excellent cross-disciplinary collaboration skills and strong organizational agility

Strong leadership and management expertise

Executive-level presentation skills in business and technical contexts

Experience in navigating complex organizational issues and driving results using both collaborative and directive management styles.

MBA preferred.  Analytics, business intelligence, economics, statistics, or applied mathematics education a plus.

Self-starter and a high degree of motivation to go above and beyond the task at hand

Proficiency with SQL and Tableau (or a similar data visualization tool) a plus

Valuable work experience focused on quantitative analysis, Excel, and logical reasoning

Familiarity with CRM landscape and Salesforce stack

Note: this role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

For New York-based roles, the base salary hiring range for this position is $193,800 to $281,100.

For Illinois based roles, the base salary hiring range for this position is $177,600 to $257,600.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.