Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar, in its continuous search to support the development of new talent, offers Internship programs with the intention of giving future new professionals the opportunity to develop impact projects within our organization. With this program, the student enhances the practice of their knowledge to the maximum and acquires their first professional experience.​

About Cat Financial

Cat Financial is a subsidiary of Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit cat.com to learn more about Cat Financial.

We are making sustainable progress possible, every day. From our dedicated leadership team to our innovative partners and interns, we are constantly working to find better ways to serve our Cat dealers, customers and employees.

The Customer Service Intern will play a key role in supporting the department’s efforts to enhance customer experience and streamline internal processes. This role offers a unique opportunity to work on impactful projects that drive efficiency, improve customer satisfaction, and contribute to strategic initiatives. By collaborating with the Customer Service team, the intern will gain hands-on experience in automation, onboarding, reporting, and market research, while developing essential professional skills in problem-solving, organization, and teamwork.

What will you do:

Process Automation:

•Assist in mapping departmental activities by priority.

•Collaborate with the team to implement automation tools to optimize manual workflows.

•Train team members on the new tools and monitor their effectiveness to identify opportunities for improvement.

Customer Experience:

•Contribute to improving the customer experience processes by working closely with Customer Service Representatives.

•Create user-friendly resources to promote the company’s app.

•Analyze onboarding survey results, prepare action plans, and propose initiatives to increase survey response rates.

Support for Controls and Governance:

•Assist the Collection and Portfolio Analyst in implementing controls to minimize errors and strengthen governance within internal processes.

Market Best Practices Benchmarking:

•Research and analyze industry’s best practices to identify opportunities for operational improvement.

•Contribute to reports and recommendations that support continuous improvement initiatives within the department.

•Monitor customer behavior trends to gain valuable insights for strategy development.

•Support internal reporting efforts.

What We Offer:

An enriching learning experience within a company renowned for its brand and standards of excellence.

The opportunity to be part of a collaborative team that values innovation and teamwork.

Hands-on involvement in meaningful projects that directly enhance customer experience and operational efficiency.

Mentorship and support from experienced professionals in a dynamic and growth-oriented environment.

Basic Requirements:

Currently pursuing or recently graduated from a degree in Business Administration, Civil Industrial Engineer, IT, or a related field (no prior experience required).

Strong organizational skills, proactive mindset, and eagerness to learn.

Attention to detail and basic proficiency in office tools (e.g., Microsoft Office).

English Intermediate.

Insurance issued by the University

Duration of the internship / Hours: 6 MONTHS

Specific benefits

• Amount of CLP/ 300.000 (gross) per month to cover expenses related to the development of the program.

Start Date: June 2025.  

Posting Dates:

Caterpillar is an Equal Opportunity Employer (EEO).

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