Job Title: Customer Service Rep (Mascot Shop) Salary: RD$ 40,000 monthly + RD$ up to 6,000 incentives Schedule: 1 seat - 08:00 AM - 05:00 PM 1 seat - 09:00 AM - 06:00 PM 2 seats - 11:00 AM - 08:00 PM GENERAL DESCRIPTION OR PURPOSE OF THE JOB: This role focuses on supporting schools and clients by managing Mascot Shop platform updates, following up with account maintenance and setup, and ensuring exceptional customer experiences as well as guide school's administrations and reps to help then have full control of their schools and brand. RESPONSABILITIES: Helping customers resolve quality issues with their orders and processing replacements if applicable. Applying discount codes. Editing shipping addresses. Canceling orders. Refunding orders. Following up with orders. Provide order status. + Assist clients with concerns and provide all necessary information via email and telephone. + Process orders inquires + Assist school administrators or representatives with the setup process or order questions. + Create new stores on the school stores page. + Address customer issues via emails and calls by providing quick and accurate responses. This includes, but is not limited to: + Manage Salesforce cases to address customer, representative, and administrator concerns. + Host webinars and onboarding sessions with administrators and representatives when needed. JOB REQUIREMENTS: + High School Diploma + English proficiency + Experience in Customer Service PREFERRED: + Experience in garment or art-related fields BENEFITS: + Weekly Payment + Law Benefits + Complementary Medical Insurance + 2 ways Transportation included + Savings account + Credit in pharmacy and optic center + Referral Program + Growth Opportunities.