Customer Service Manager 3
Emerson
**In This Role, Your Responsibilities Will Be:**
+ **Business Performance**
+ Lead monthly POR governance calls to report out on regional status.
+ Ensure achievement of RDSL, PDSL, Past Due, margin uplift, and other important measures.
+ Support project managers in finding opportunities for margin uplift
+ **Planning and Execution**
+ Coordinate development of comprehensive project plans for project orders
+ Ensure documentation provided to customers on time
+ Minimize exposure to penalties; familiarity with contract law and regulations
+ Support identification of managing post order costs that still allows the project to meet customer requirements, action should be taken to avoid cost.
+ Manage a team to oversee standard order backlog and relevant activities and communications required to ensure appropriate customer happiness
+ **Organization and People**
+ Lead a dedicated team across the following areas: project management, internal project management, documentation, customer car, and order entry (if this role exists within Region)
+ Establish a high performing project management team
+ Focus on individual and organizational development to improve quality of individual performance to better serve customers
+ Ensure personal gals and development plans are deployed across all members of the team and subject to ongoing review and alignment
+ **Processes, Systems, and Tools**
+ Adhere to global standard processes; support training efforts of team on globally standard processes
+ Develop and implement the future quote to cash process using standard methodologies
+ Drive project ownership within Region with clear roles and responsibilities
+ Set up measuring and tracking system and tools to supervise performance for continuous development
+ Support the development and implementation of crucial PM system.
+ **Relationship Management**
+ Engage in internal/external planning meetings to ensure alignment as needed; work with customers as required
+ Point of escalation in Region for project concerns for customer, operations, and sales; review change order requests as required
+ Build proven relationships with Regional leaders in operations and sales as well as peers in the WA PMO organization
+ Participate in customer calls, meetings, and visits as required
**Who You Are:**
You create milestones and symbols to rally support behind the vision. You build and deliver solutions that meet customer expectations. You establish clear responsibilities and processes for monitoring work and measuring results. You work to create a feeling of belonging and strong team morale. You understand the meaning and implications of key financial indicators.
**For This Role, You Will Need:**
+ Degree in business related field or equivalent experience
+ Experience of leading a team
+ 5+ years’ experience in successful management of multisite, multi-country projects
+ Strong customer focus and excellent communication skills
+ Business level Japanese speaking, listening, writing, reading skill.
**Preferred Qualifications That Set You Apart:**
+ Self-starting and ability to empower a team
+ Proven leadership in previous roles
**Our Culture & Commitment to You:**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
**WHY EMERSON**
**Our Commitment to Our People**
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
**Accessibility Assistance or Accommodation**
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .
**ABOUT EMERSON**
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
**No calls or agencies please.**
**Requisition ID** : 25018829
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
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