**Job Summary** We are looking for a customer service person to work in Emerson China. You will work in the service center, handle service orders and customer communication to meet different types of order needs. This is a position with multi-skilled, and you will grow into a dedicated individual with potential. This position is not only focus on customer service, but also responsible for service order management and external coordination and communication, Monthly report with Emerson AP team or global service team. The position is familiar with the overall process from supplier to customer, Order Management, Compliance, SOP, OTD and customer survey. This is a very important position with challenges and development. **In This Role, Your Responsibilities Will Be:** + Responsible for reviewing and handling contracts or orders with customers, and responsible for entering customer orders into the system. + Responsible for market information research, customer communication and order or contract inquiry and confirmation. + Responsible for the implementation of customer sales, service and other control procedures related to customer communication, •Responsible for the quality of sales, to achieve the quality commitment of service. + Responsible for the control of customer property. + Collaborate service department to establish user information feedback network to provide basis for product and quality improvement. + Responsible for service sales statistics report. + Have the right to supervise and inspect the service production and put forward disposal suggestions. + Arrange delivery on time, figure out efficient mode of delivery, reduce costs. **Who You Are:** You ensure to give the customer timely feedback on the order status. You focus on customer, building, developing and maintaining profitable and positive relationships with customers, driving coordination to ensure delivery of orders. You deliver your message in a clear, compelling, and concise manner. Actively understand customer and market needs, and positive feedback. You are a link between factory and customer, you coordinate internal and external to provide quick, accurate and effective solutions to customer problems. You will get the most support, your potential will be fully realized, and your wisdom will be in full bloom. You will achieve your goals and departmental goals developed together. **For This Role, You Will Need:** + Bachelor or above Degree required, experience in customer service, planning, project, + You'd better have good at English communication, CET 4 level or above + Good at on PC skill, Office software, such as PPT, Access, especially Excel + Fluent reading & writing skills in both English and Chinese. + Good at communication skill, strong sense of Responsibility and collaboration spirits. **Preferred Qualifications that Set You Apart:** + Computer proficiency with ERP experience, Oracle is preferred. + 3 years working experience of customer service or project management area + Excellent written and verbal communication skills. + High learning planning and good customer service understanding + Enjoy innovation and challenge. **Our Culture & Commitment to You** At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. **WHY EMERSON** **Our Commitment to Our People** At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together. **Accessibility Assistance or Accommodation** If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com . **ABOUT EMERSON** Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go! **No calls or agencies please.** **Requisition ID** : 25020520 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.