Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don’t worry if you don't check all the boxes – apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You'll Do:

The Customer Marketing Manager is a skilled and collaborative marketer who understands the power of advocacy marketing and the impact of the customer voice. This role is responsible for supporting and coordinating initiatives throughout the post-sale customer journey to drive engagement, increase value realization, reduce churn, and strengthen advocacy.

With experience in high-tech environments and a background in tax compliance, this individual will help implement customer programs that promote adoption of Sovos solutions, support customer retention, and elevate customer advocates. Success in this role requires strong collaboration with internal teams — including Customer Success, Product Marketing, Field Marketing, Support, and Account Management — to ensure an exceptional customer experience at every touchpoint.

More specifically, you will:

Customer Experience: Contribute to customer journey mapping and coordinate marketing initiatives that enhance the overall customer experience Lifecycle Programs: Manage lifecycle nurture programs, event-driven campaigns, and adoption-focused content, including targeted messaging for at-risk accounts Persona Development: Create and maintain customer personas to inform marketing strategies, communications, and campaign tactics Communication & Growth Strategy: Partner with marketing and client operations to optimize customer communications; collaborate with Product Marketing on growth campaign strategies and align efforts with Account Management Advocacy Program Management: Support the development and execution of advocacy initiatives, including promotion strategies, outreach, and recruitment of customer advocates Event Collaboration: Coordinate with cross-functional teams on planning and executing engaging customer events Best Practices: Promote and share customer marketing best practices, program templates, and performance metrics internally Cross-functional Relationship Building: Build strong partnerships across marketing, sales, client operations, product management, and customer success

What We Need From You

3+ years of experience in a customer-facing role (e.g., Services, Support, Customer Success, or Marketing) Proven ability to meet deadlines and manage projects independently with a customer-first mindset Strong copywriting and communication skills; design/layout experience is a plus Effective interpersonal skills with both internal teams and external stakeholders Ability to stay focused and calm in a fast-paced, dynamic environment; strong multitasking capabilities Analytical and solutions-oriented, with the ability to identify opportunities and solve challenges Creative thinker with a passion for customer engagement and advocacy Curiosity and a growth mindset, with a desire to learn about people, products, and evolving industry trends Minimal travel required (less than 25%), both domestic and international, to Sovos offices and events Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test upon hire

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

Flexible Time-Off Comprehensive Health, Dental and Vision benefits 401(k) with employee sponsored match Bi-Weekly Meeting Free Days Mentoring Programs Globally recognized Training and Development programs Tuition Reimbursement, Time off to Volunteer, Charitable Giving Match, and more!

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees.  We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law.  At Sovos, all employees are encouraged to bring their whole selves to work.

 

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos’ cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries – including half the Fortune 500 – trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.