Customer Care Representative

Weir Minerals

Tucson, AZ

Onsite

Purpose of Role: The Customer Care Representative is responsible for providing excellent customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They will be entering and auditing purchase orders and reviewing for proper discounts, commercial terms/conditions, and shipping terms. They will be working with multiple departments to ensure complete customer satisfaction and should maintain a flexible, cooperative, team oriented, and customer focused attitude.

Why choose Weir:

Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge – but it is exciting.

An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.

Key Responsibilities:

Customer Support: Manage and nurture customer accounts ensuring their needs are met and concerns addressed. Resolve product or service issues by identifying the cause, selecting the best solution, and following up to ensure resolution.Clear Communication: Direct customers to correct internal departments and communicate with internal teams to address customer needs and improve service quality.Enter Orders and Quotes: Update SAP with order information and requested details, checking for errors and ensuring credit and taxes are in accordance of company policy and the proper field code as been assigned for product categorization and sales identificationMaintain Product Knowledge: Stay updated on product knowledge and utilize internal resources when answering customer inquiries. Provide accurate information about products and services.Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.

Job Knowledge/Education and Qualifications:

3-5 years of customer support experienceMust be a critical thinker, problem solver, and a team playerIndustrial manufacturing background is preferredSAP experience is preferred

Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.

For additional information about what it is like to work at Weir, please visit our Career Page and LinkedIn Life Page.

Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.

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