Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

Job description

 

Key Accountabilities:

Perform daily collection follow-ups (calls and/or emails)Perform regular monitoring on customer(s) payment promises to ensure no broken payment promises.Ensure on day to day basis that all outstanding balance or potential bad debts on customer accounts are being actively pursued in a professional mannerTo be acquainted with and to ensure compliance on company collection policy and proceduresTo liaise with customers, inter departmentally and cross functionally to resolve customer account queries/disputeTo proactively highlight and/or escalate aged open items to reduce DBO gapPerform in-depth analysis on customer payment behaviors and review it progressively with the Team Lead/ManagersTo follow-up with respective stakeholders to resolve dispute items and improve dispute resolution turnaround timeTo identify potential bad and doubtful debt for provisioning and propose for write-off after all means of debt recovery has been exhaustedRegular review on >60days debts with Team Lead/Manager to ensure action plan to resolve is in placed and being followed upPrepare weekly and month end reporting timely and accuratelyPerform ad hoc refund requestsProvide support for all the SSC expansion footprint (migration/divestment) and global initiative (UAT/CR implementation/Empower project)Take initiative to drive performance measures/key performance indicators (KPIs) on collections and DBO

  Abilities:

Computer literate – Oracle, Microsoft Excel, Word and Lotus NotesGain and maintain a sound knowledge of Credit Policy and ProcedureStrong communication and interpersonal skillsAttention to details, methodical and organizedAbility to assess and promptly resolve problemsAbility to coordinate with other internal departments to deliver seamless service to customersAble to deal with a high volume of work in a transaction orientated environment.Able to set priorities and manage own time to meet deadlines and objectives within SSC team.Strong organizational, multi-tasking and prioritizing skills

 

Qualifications

Qualifications

Professional degree, Finance/Accountancy/Banking or equivalent Minimum of 1 – 2 years’ experience working in MNC within Credit/Collection team Experience of Oracle application is an added advantage  

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here