As the first line of defense for JPMorgan Chase (JPMC), Control Management is responsible for preventing, detecting, and monitoring operational, regulatory, and reputational risks. As a member of the Firmwide Control Management team, you will join an agile, forward-thinking, and collaborative group that manages key control programs across JPMC. Every day, we leverage our diverse skill sets, backgrounds, and experiences to deliver innovative, solution-oriented ideas in an ever-changing environment.

As an Executive Director in the Firmwide Control Management team, you will join an agile, forward-thinking, and collaborative group that manages key control programs across JPMC. Every day, we leverage our diverse skill sets, backgrounds, and experiences to deliver innovative, solution-oriented ideas in an ever-changing environment. You will be tasked with overseeing JPMC’s New Business Initiative (“NBIA”) and Product Service Change Management (“PSCM”) programs, including managing efforts to converge and streamline both legacy programs into a modern and efficient new activity assessment process.

NBIA: The Firmwide New Business Initiative Approval (“NBIA”) Program oversees a framework to effectively assess and understand the risks associated with launching innovative new products and services.  PSCM: The Product and Service Change Management (“PSCM”) Program oversees a framework to manage, and risk assess product and service changes that are not material enough for the NBIA program.

Job Responsibilities

Lead a team of experienced Vice Presidents, Senior Associates, Associates, and Analysts responsible for managing JPMC’s NBIA and PSCM programs, including all regulatory, Audit (3LOD), and Risk Management/Compliance (2LOD) interactions. Oversee a comprehensive program responsible for assessing and approving new activity program risks at JPMC, ensuring consistent application across the firm. Maintain firmwide policies, standards, and procedures governing the new activity program at JPMC, serving as a subject-matter expert on related policy and procedure questions. Act as the primary representative for the program during internal (1st, 2nd, and 3rd Line of Defense testing) and external reviews, examinations, and remediation efforts. This includes managing ongoing regulatory updates and communications with key regulatory bodies such as the OCC, FRB, FDIC, ECB, and PRA. Lead efforts to ensure cross-border regulatory compliance across multiple jurisdictions, reconciling local regulatory perspectives with global framework requirements. Define the scope, objectives, timelines, resources, and deliverables for converging JPMC NBIA and PSCM requirements, translating these requirements to LOB, Function, Technology, and Reporting teams. Engage with firmwide stakeholders, including executives, project managers, team members, and LOB and Corporate Function users, to ensure they understand program needs and that their expectations are met. Conduct deep dive efforts to identify streamlining opportunities and regulatory expectations, designing a robust and efficient new activity framework. Collaborate with technology development teams to ensure a fit-for-purpose single system supports JPMC’s New Activity framework. Maintain clear and consistent communication with all stakeholders, providing updates on program status, changes, and any issues that arise. Work with the internal training team to ensure training materials support JPMC’s new activity framework and system for over 4,000 individuals.

Required qualifications, capabilities and skills 

Bachelor’s degree or equivalent experience required. 9+ years of experience in financial services, specifically in controls, audit, risk management, or compliance roles. Ability to develop, structure,  and solve problems in a pragmatic and balanced way; strong critical thinking, attention to detail, and analytical skills. Proven experience in leading and developing team members who are eager to advance in their professional careers. Demonstrated experience working with firmwide stakeholders in a global, complex organization like JPMC to ensure buy-in on program requirements and to gather end-user feedback and needs. Experienced in leading discussions with regulators, auditors, and C-suite executives. Strong ability to work autonomously to drive change. Exceptional communication skills, both verbal and written, with the ability to communicate effectively at all organizational levels. Proven experience in taking ownership and guiding stakeholders through change. Determination to see tasks and issues through to completion; ability to develop structure and maintain accountability for overall project progression.

Preferred qualifications, capabilities and skills 

Domain knowledge in Risk Management / Control Management. Familiarity with internal JPMC risk management systems (e.g. CORE, NBIA, OLO). Familiarity with JPMC Office of Document Governance (ODG) protocols, requirements, and best practices.