Join Our Conference Center Team to help with planning meetings and events within our conference center.

As a Conference Center Meeting Planner within our Amenity Services Team, you will be responsible for planning internal meetings and events within our conference center. You will act as the single point of contact for the client, engage event partners as needed, and supervise staff to exceed client expectations. We value excellent problem-solving and decision-making skills, the ability to work well under pressure, and a high level of organization.

Job Responsibilities

Coordinate meetings and events within designated center.    Work with internal partners in catering, audio visual and facilities to meet the clients’ expectations  Meet and greet each client daily, provide personalized high touch customer service  Adhere to standards of operations established for Conference Center  Ensure maximum utilization of space to achieve yearly utilization goals Maintain a professional, flexible, “can-do” level of service  Execute pre conference call/meeting, and post conference call/meeting when applicable Manage space issues, escalate unresolved issues to lead planner, manager Cover reception desk essential functions; answering telephone calls, returning emails promptly Master usage of EMS (Event Management System) to detail reservations, review in-coming requests and present proper reports

Required Qualifications, capabilities and skills 

3+ years’ experience in 5-star hotels, Event Planning and Food & Beverage with high touch customer service Effectively manage guest experience and expectations through a high level of tact and diplomacy Highly organized with the ability to multi-task and apply judgment to priority  Working knowledge of audio visual systems Flexibility to deal with a fast-paced, diverse environment Must be willing to work flexible shifts covering conference center hours and locations

Preferred Qualifications, capabilities and skills 

MS Office skills, knowledge of EMS booking system (a plus)