As an International Client Onboarding Associate within the Commercial Bank, you will lead a project team that supplies support for the implementation of Treasury and Banking products and services for our non US based clients. Partner with client and internal stake holders to help provide a best-in-class experience. In this role you are often the clients first true experience working with JP Morgan Chase.

Job Responsibilities 

Own the product implementation and training experience for your assigned clients Meet and connect with clients through WebEx, Zoom, and other collaboration technologies Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product ManagementManage client and partner expectations and understanding throughout the implementation process Exhibit ownership of implementations experience and own client satisfaction results Work with partners in Operations and Product Management to streamline processesIdentify instances of business risk and show ownership of issues when they arise Scope client requests and translate business requirements into detailed technical specifications for treasury servicesUse Microsoft Office tools to document meeting agendas and minutes and project plans.  Use of workflow tool for status updates and document repository Demonstrate creative problem solving and judgement and be empowered to escalate when necessary Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations 

 

Required Qualifications, capabilities and skills

An appreciation for being a ‘keeper of our brand’ with 1+ years of client facing work experience and a passion for delivering a consistent, stellar client and partner experienceGeneral Treasury Product Knowledge Ability to clearly communicate, partner and influence - leading others to a common goalExperience in risk awareness and skills to develop and ensure quality program set upsExcellent verbal, written, interpersonal, presentation, negotiating and organizational skillsStrategic thinking with the ability to manage conflict and adapt to changeDemonstrated team building skills and ability to work in a team environment Comfort in using technology such as WebEx, Zoom and other collaboration tools for enhanced client discussions

 

Preferred qualifications, capabilities and skills 

Bachelor of Science or Business Administration Degree Prior project management experiencePMP or other Project management CertificationsAbility to provide quantifiable management reportingPassion for learning new operating models, technologies, and industry trendsLanguage Skills other than English