Merchant Services, a pioneer in electronic payments, has been instrumental in the growth of global e-commerce, processing over half of all Internet transactions. Our unique blend of exceptional service, innovative solutions, and financial strength offers significant benefits to businesses of all sizes. As the world's leading provider of payment, fraud, and data security, we authorize transactions in over 130 currencies and offer access to a variety of payment methods. Our consultative approach helps today's emerging businesses become tomorrow's industry leaders.

As a Client Service Analyst within our Service Account Management team, you will be instrumental in ensuring client satisfaction by delivering exceptional service and effectively coordinating client needs. Your responsibilities will include providing proactive support through phone or email, thereby strengthening and expanding our relationships with corporate merchant accounts. As the primary contact for customers, you will address daily needs, use a CRM solution for tracking correspondences and outcomes, and manage inquiries and issues directly from key contacts. Your role will also involve navigating various systems and tools, and collaborating with cross-functional teams to resolve client issues. You will be expected to provide accurate and timely responses, treating every client interaction as an opportunity to enhance customer retention and demonstrate the value of our Merchant Services.

Job responsibilities:

Serve as a customer contact (by telephone or email) to support day to day needs such as setting up online reporting, troubleshooting technical and systemic issues, and business expansion.  Using a client relationship management (CRM) solution, track correspondences and results.  Respond to inquiries and problems directly from key contacts.  Navigate systems and tools, and partner with cross-functional teams to solve client problems.  Ensure accurate and timely responses to maximize individual scorecard potential.  Treat every client interaction as an opportunity for customer retention and demonstrating the value of Merchant Services. 

Required qualifications, skills and capabilities:

Minimum of 1 year experience of client relations, customer service or other related field .  Ability to understand multiple complex systems and processes.  Ability to build and maintain professional and productive relationships with peers, colleagues, and customers.  Ability to effectively communicate both verbally and via written correspondence in a polished and professional manner in all interactions.  Strong organizational skills with the ability to prioritize effectively to meet deadlines.

Preferred qualifications, skills and capabilities:

Knowledge of bankcard industry and procedures preferred. 

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.