As a Client Service Account Manager, within J.P. Morgan Payments Client Service, you will support a portfolio of large corporate and/or financial institution clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's business operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities.

 

Job Responsibilities

Key advisor and proactive partner to the client, providing advice/consultation on decision makingActs as proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfactionClient’s central point of resolution and escalation for service issues, liaises with bank partners to manage issuesConvey complex ideas and client issues with confidenceIdentifies and addresses product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilitiesAdheres to and ensures client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes

 

Required qualification, capabilities or skills

Minimum of 5+ years of relevant industry and/or functional experienceIntermediate understanding of Treasury Products and Services, inclusive of knowledge of financial exposure/operational risk related to TS transactionsTechnical knowledge/comprehension to recommend value-added solutions for clients and partners.Ability to present oral and written communication in an organized, clear and confident mannerManages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments.Ability to effectively partner with internal colleagues and external clientsAbility to be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.) when business needs arise