Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

Job Summary:

As a Client Data Manager within JPMorgan Chase, you will be a key player in maintaining the company's robustness and resilience. Your role will be pivotal in promoting responsible growth of the firm, as you foresee new and upcoming risks and utilize your expert judgement to address real-world issues affecting our company, customers, and communities. You will be immersed in a culture that encourages innovative thinking, challenges the norm, and strives for top-tier performance.

 

Job Responsibilities

Understand and implement KYC standards, guidelines, policies, and procedures. Be a KYC expert in the Corporate and Investment banking domain to conduct end-to-end KYC.Understand the firm’s KYC requirements when completing documentation inclusive of Customer Identification Program (CIP), Minimum Due Diligence (MDD), Enhanced Due Diligence (EDD), Local Due Diligence (LDD), Specialized Due Diligence (SpDD), and Product Due Diligence requirements (PDD).Partner with Compliance, Screening, DDR, and AAR teams to resolve KYC exceptions and obtain approvals where necessary.Engage with stakeholders including Middle Office and onshore makers to track exceptions and KYC completion. Exhibit the highest standards of customer service to our internal and external customers (inclusive of confidentiality).Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices.Drive process improvements and implement process changes as necessary.

 

 Required Qualifications, Capabilities, and skills

Bachelor’s Degree or Graduate DegreeMinimum 6 years’ experience in the Financial Services industry with a demonstrated track-record of delivery and/or relevant experience in Compliance and KYC. Computer skills: Lotus Notes and Microsoft Office Suite including Excel, Word, and PowerPointOutstanding client management, partnership building, leadership, and direct experience of dealing with stakeholders using Effective communication, organisation, prioritization and interpersonal skills Ability to identify risks, issues and successfully navigate through to completionSelf-reliance and willingness to "own" complications and creatively find solutionsFoster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment