This is a role focused on technical claim handling for Chubb’s Personal Lines insureds for the Mid-Atlantic and Southeast territories. In this individual contributor role, you will manage moderately complex general liability and auto liability claims, both litigated and non-litigated, under primary and excess Personal Lines policies. This role requires an individual to be accountable for the handling and disposition of claims including investigation, coverage determination, reserving, negotiation and settlement or trial strategies. This position will require some travel, as well as coordinating with and servicing both internal and external business partners. You will represent the company at meetings with management and business partners, as well as at mediations, arbitrations, settlement conferences and trials.

Responsibilities 

• Manage an inventory of Personal Lines Casualty claims involving moderate exposures and coverage issues. 

• Conduct, coordinate, and direct investigation into loss facts, damages and risk transfer opportunities. 

• Evaluate coverage, liability, and damages to determine the exposure to the insured and the policy.

Analyze coverage and communicate coverage positions, as warranted, within assigned authority. 

• Demonstrate and implement effective defense, resolution and claim strategies. 

• Direct and closely monitor assignments to experts and defense counsel subject to established guidelines. 

• Provide superior customer service to insureds, agents, and internal business partners. 

• Adhere to Best Practices Guidelines. 

• Adhere to individual authority grants, all statutory and regulatory requirements, fair claim practices and local compliance requirements, including examiner licensing. 

• Travels to conferences, mediations, and trials as necessary. Travel ranges from approximately 5% to 10% but it could be more as dictated by business needs.

• Five or more years’ experience as a casualty claim professional with specialized and technical competence in the handling of moderate exposure claims with emphasis on hands-on file and litigation management. 

• Demonstrated experience managing Florida claims preferred. 

• Experience with bodily injury, property damage, and personal injury claims. 

• Demonstrated ability in dealing with moderate coverage matters. 

• An understanding of the tenets of insurance and legal principles. 

• Working knowledge of industry best practices and procedures. 

• An ability to work independently and assimilate learning materials on many different subjects from various sources. 

• Excellent interpersonal communications and negotiation skills; and an ability to deal with customers and business partners in a professional manner. 

• Ability to make prompt, intelligent decisions based upon detailed analyses of complex issues. 

• Demonstrated strong relational skills particularly in adverse or high-pressure situations. 

• Personal Lines experience preferred but not required. 

• An applicable resident or designated home state adjuster’s license is required for all Chubb NA Claims Examiners. Chubb will provide up to 40 hours of paid, independent self-study time and materials and up to 3 attempts, or 3 months (whichever is sooner), of passing the exam.