J.P. Morgan Fund Services provides services including fund accounting, fund administration, Investment Operations, and Transfer Agency to mutual and pension funds. Dublin Operations is a department within the EMEA Fund Services Operations. 

Role Description

This is an Associate position based in Dublin. The Operations team provides services across Fund Accounting and Investment Accounting Funds on a daily, weekly and monthly basis. Fund types range from, but not limited to UCITS, ICAVS, Money Market Funds

Job Responsibilities 

Be a point of contact for operational activity across all Fund Ranges administered in Dublin, working as a trusted client partner and advocate, ensuring strong strategic alignment and open communication  Proactive management of key queries relating to event capturing, processing and reconciliation. Manage relationship and open communication between JPM Utility Hubs and external counterparties, within prescribed timeframes. Manage group email boxes and internal enquiry management tools to ensure queries are resolved and responded to within a timeframe and manner sensitive to the urgency of the event, and in accordance with prescribed service levels. Take responsibility for adherence to all departmental procedures, policies, checkpoints and controls Provide support, guidance and training to other team members when required. Identify process inefficiencies and contribute to operational process improvements Provide effective team communication, in partnership with Team Managers, through Fast Meetings, regular 1:1’s and team meetings.

Key Responsibilities of Dublin Operations Team

Ensure timely, detailed and accurate processing across fund ranges. Ensure full execution of morning and afternoon, intra and end of day controls and checks. Build effective relationships with internal Utility Hubs to ensure client SLA’s are met Proactively partner with Utility Hubs to share ideas, tools and techniques to improve service levels and processes.  Use creative thinking strategies, techniques and tools to develop new ideas Ensure we remain adaptable and responsive to the changing regulatory landscape  Investigate opportunities for self-development and improving knowledge of the business in order to improve skills and deliver maximum service levels

Skills/Attributes & Required Experience

Strong sense of ownership and responsibility Multi-tasker who can manage multiple streams of work concurrently Able to work effectively across cultures and take advantage of time zones to deliver more effectively to the client Solid experience in Fund Accounting Operations or Client Service Management Evidence of organizational and time management skills Demonstrate experience of multi-tasking and effective time management with attention to detail in a fast paced environment. Strong written and verbal communication skills Microsoft Office skills: Excel, Word and PowerPoint

Preferred qualifications, capabilities, and skills

Good understanding of the control infrastructure within Fund Accounting Ability to manage change with conflicting priorities Comfortable with change, ambiguity, debate, conflict and informed risk taking Able to work effectively across cultures and take advantage of time zones to deliver more effectively to the client