About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems. Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner. Responsabilidades:El empleado será la primera línea de escalamiento de incidentes del equipo principalmente para todos los clientes de Chile.Se encargará del análisis de incidentes a bajo nivel, mediante revisión de logs para poder indicar a desarrollo posibles fallas.Deberá ser el nexo entre desarrollo y el clienteDeberá tener capadidad de tomar decisiones en cuanto a posibles mejoras en aplicacionesInteracción constante con equipo de desarrollo, con distintas áreas funcionales del cliente e internas de la compañía, como así también con distintas áreas de nivel 1 y nivel 2.Sera el referente técnico al momento de escalar cualquier incidente critico que pueda sucederDeberá realizar implementaciones de nuevos desarrollos, tanto en el cliente (Producción y Desarrollo), como en sistemas propios.Realizar guardias pasivas una vez cada 4 semanas (7x24) vía contacto telefónico. La experiencia que más se valoran para estos puestos es: Capacidad de análisis de logs y funcionamiento de las aplicaciones Proactividad para detectar y escalar errores en las aplicaciones administradas. Redes y Networking Conocimiento e implementación de metodologías Agile (SCRUM) Desarrollo javascript en cualquier de sus plataformas, principalmente para poder revisar código y entender el comportamiento de las aplicaciones. Desarrollo en general, en lenguajes última generación y scripting Conocimiento de servidores Linux y manejo vía consola Referente de soporte de incidentes Consultor Técnico Proactividad para detectar potenciales incidentes o mal funcionamiento de aplicaciones Conocimientos para realizar pruebas de aplicaciones y validar su funcionamiento correcto. Capacidad para escribir documentación de procesos y servicios Nivel de inglés intermedio (No necesario para interactuar, si no para comprender logs de aplicaciones en inglés) Los skills técnicos deseables:Conocimiento en desarrollo Javascript y leguajes no tipados en cualquier plataformaConocimiento en webServers, Apache Tomcat, JBoss AS o WildFly, etcConocimiento en Base de datos: Mysql, SQLServer, Postgres u Oracle.Conocimiento de dashboards como Grafana o similaresConocimiento en sistemas operativos WindowsConocimiento en sistemas operativos Linux (alguna distribución, ejemplo OpenSuse, Redhat, etc )Conocimiento en scriptingConocimiento de redes y networkingConocimiento de seguridad informáticaConocimiento en cloud computing Lugar de trabajo: Santiago de Chile o alrededores.Modalidad de trabajo: Remoto, con algunas excepciones en las que tenga que concurrir presencialmente a algun cliente de ser necesario.Horario de trabajo: Lunes a Viernes de 9Hs a 18Hs Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.” Help us run the world's top brands. At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.